Membership & Visitor Services Representative

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Membership & Visitor Services Representative

Membership & Visitor Services Representative

Membership and Visitor Services

Full-time

Description

About Denver Botanic Gardens
:
Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs.

Along with the mission of bringing plants to people, our Core Values are a fundamental driver of the Gardens culture. They are:

Sustainability
. We are devoted to an institutional, environmental and human sustainability.
Diversity
. We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.
Relevance. We make connections with all people using a lens of inclusion, equity and responsiveness.
Transformation
. We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens is currently seeking a Full Time Membership & Visitor Services Representative in our Membership Department! Read below to see if the requirements might be a good fit for you:

Applications will be accepted through October 22, 2026 or until a candidate is found

Position Summary

This position provides a positive visitor experience through prompt, pleasant and courteous service. It processes transactions for items at Denver Botanic Gardens including, but not limited to, general admission, memberships, classes, events and tours. Oversees lost and found and wheelchair and stroller checkout.

This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions.

Requirements General Duties and Responsibilities

• Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
• Proactively seeks to be knowledgeable of all Denver Botanic Gardens horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
• Opens, closes and reconciles daily ATMS shifts.
• Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
• Handles all aspects of onsite and phone membership sales, including taking payment through ATMS, recording member data in Raiser’s Edge and printing member cards, helps members with redemption of complimentary tickets to York St. and Chatfield Farms events.
• Runs daily attendance and member reports.
• Helps members and non-members with account management.
• Oversees lost and found and wheelchair and stroller checkout and at Information Desks in Boettcher Memorial Center and Freyer-Newman Center.
• Stocks and maintain brochures, rack cards, etc at Information Desks
• Greets meeting/event guests and contact appropriate staff.
• Maintains regular admissions hours, as well as operate during special events, including evenings and weekends as necessary.
• Acts as a positive role model.
• Works with all departments to assure the highest quality experience for all Denver Botanic Gardens visitors within the Visitors Center, Resource Center, Mordecai Children’s Garden and throughout the Gardens.
• Regular attendance at the worksite…