Customer Service Representative

Drive your career forward with Percepta and join the people powering the world’s leading automotive customer experiences. As a Customer Service Representative working onsite in Melbourne, FL
, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people‑first culture.

As a Customer Relationship Center (CRC)
Customer Service Representative
, you’ll be the trusted voice our customers rely on—delivering exceptional service, resolving questions with confidence, and creating positive experiences with every interaction. Using the tools and resources available, you’ll make a meaningful impact by helping customers find the right solutions quickly and professionally.

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing timely, accurate solutions.
• Build positive relationships with customers and dealership partners through professional, empathetic, and effective communication.
• Use available tools, knowledge resources, and CRM systems to research issues, document interactions, and ensure accurate case management.
• Make outbound calls as needed to gather information, provide updates, and communicate resolutions.
• Listen actively, ask thoughtful questions, and guide conversations to efficiently identify customer needs and resolve issues.
• Collaborate with internal teams to research complex inquiries, share information, and deliver the best possible customer experience.
• Participate in team meetings, training sessions, and continuous learning opportunities while contributing ideas to improve processes and service delivery.
• Meet quality, productivity, and service goals while promoting products or services when appropriate and helping create an outstanding customer experience.

• A high school diploma or GED
• A minimum of one year of experience in customer service and/or sales
• Strong written and oral communication skills with all levels of the organization
• Strong customer service, interpersonal, and relationship‑building skills
• Strong organizational, time management, planning, problem‑solving, and multi‑tasking skills
• Strong team‑building skills, self‑sufficient, resourceful, and works well with minimal supervision
• The ability to demonstrate a high degree of professionalism
• Experience with FMC
  360 or Customer Contact systems is a plus

• Starting pay rate of $15.00 per hour
• Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Traditional 401(k) Retirement Plan
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement and Training & Development Programs (Percepta College)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Award‑Winning Employee Rewards & Recognition Program (Perci Perks)

In this role, you’ll become a trusted resource for customers by providing support across a variety of topics, including vehicle features and technology, mobile app assistance, warranty questions, account inquiries, and general brand information. You’ll have the opportunity to make a meaningful impact by helping customers find solutions, strengthening relationships between customers and dealerships, and delivering experiences that build confidence, satisfaction, and brand loyalty.

Current Hours of Operation: 8:00 AM
-11:00 PM Monday-Friday, Saturday 8:00 AM - 8:00 PM. An 8‑hour shift would fall somewhere in between for a 40‑hour workweek.

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking…