Client Success Specialist

An Amazing Career Opportunity for aClient Success Specialist
Fully Remote (U.S. Only)

Questex is seeking aClient Success Specialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery.

The Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers.

At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career.

Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.

The Performance Marketing staffare responsible foridentifyingthe buyers our customers want to reach. We make sure we have their most recent information, that they are actively interested in engaging with us and that they are being reached the way they want to be reached. Our goal is to connect sellers with the buyers that want to meet them for a win-win.

While wecan’tget you in front of all the people in our 4 million strong database we can get you in their heads. We take a 360°view, what our attendees and audience tell us both by behavior and demographics, layering on their activity and engagement and using that todeterminewhere they areinthebuyer’sjourney.

• Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including:
  • Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting
  • Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement
• Analyze program performance through digital marketing metrics and provide recommendations based on results
• Manage escalation of risks, issues and dependencies, makedecisionsand take mitigating actions that are required
• Provide product team and marketing operations with user feedback and insights related to our internal tools and products
• Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed
• Apply experience and knowledgetobuild relationships and ask the right questions to ensure successful program results

• 2+ years of experience in a client/customer-facing role preferred
• Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality
• Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills
• Quick learner ofnew technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managingnumerousprojects under tight deadlines
• Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers
• Strong working knowledge of the entire Microsoft Office Suite (specifically excel)
• Be a results-driven team player witha strong desireto exceed expectations

You proactively seekto adopt and implement diversity into your work, including valuing diverse…