Technical Support​/Customer Care

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Location: Spartanburg, SC Job Type: Full Time Department: Customer Support Reports To: Director of Product Development

In this role, you will provide customer service, via phone and email, about company sales, products and warranty information in a high-volume atmosphere. You are required to have knowledge of woodworking tools and machinery, preferably in previous employment, to be considered for this position.

• Adaptability
• Communication Skills
• Desire to Learn
• Listening Skills
• Multi-Tasking
• Positive Attitude
• Professionalism
• Product Knowledge
• Self-Motivation
• Time Management Skills

• Analytics
• Data Visualization-service part list
• Microsoft Office
• Nitro Pro – Adobe Acrobat - PDF
• Social Media
• Excel Spreadsheets
• Troubleshooting
• Web/Email Management

• Callback Management
• CRM Management (Outlook/Internal Chat, Task Management, Calendar/Reminder system, etc.)
• Cross/Up-Selling
• Direct Mail-Adhoc
• Inbound
• Service Manual and Part List Management
• Outbound Calling
• Sales (Dealers, Service Center, Etc.,)
• Technical Service support
• Warranty Processing
• Web/Email Customer Interaction

• Woodworking Tools (Must Have)
• Woodworking Machinery
• Manufacturing;
  Basic
• Inventory Management
• Customer Service Management

• Computer;
  Lenovo L380
• 3cx Phone System
• Printer
• Scanning
• Faxing

• 2-5 years inbound and outbound calling experience/Call Center
• High School Education Required
• College/Certificate/Substituted with experience
• Familiar with  is an advantage
• Woodworking Machinery a positive

• Time management: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Woodworking: 1 year (Required)
• Customer service: 2 years (Required)

Delta Power Equipment Corporation is an Equal Opportunity Employer and values diversity in the workplace. We encourage applicants from all backgrounds to apply.