Customer Care Representative Trainee - Bilingual

Location: Northern

** POSITION:
Union
- ** Customer Care Representative Trainee (Bilingual)
** NUMBER OF OPEN POSITIONS:
** 2
*
* LOCATION:

** CT - Orange - 60 Marsh Hill Rd
** HOURLY RATE:** $30.86
** Job Description Summary
** Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.
** Key Responsibilities
*** Respond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service.
* Assist customers concerning credit and collection issues, and make arrangements according to guidelines
* Make requested changes or adjustments to customer accounts.
* Initiate service orders to respond to customer emergencies and other service work needs.
* Make outbound calls to resolve customer inquiries or follow up on collections issues.
* Provide accurate information to appropriate departments to efficiently resolve customer concerns.  
** Required Qualifications
*** Minimum two years of experience as a Customer Care Representative Trainee.
* Must be fluent in Spanish and English in reading, writing, and verbal communication skills. Must pass Company language aptitude test.
* Proven exceptional customer service skills, including written and oral communication skills.
* Effective listening and problem-solving skills.
* Proficient using company customer information system.
* Knowledge of company rates, policies, practices, and procedures.
* Ability to work a flexible schedule as needed.
** Competencies
* ** Be a role model
* Be agile
* Collaborate and Share
* Develop Self & Others
* Empower to grow
* Focus to achieve results