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Dispatch & Operations Lead, Call Center

Job in Northern, Floyd County, Kentucky, USA
Listing for: Rural Metro Fire Department
Full Time position
Listed on 2026-10-06
Job specializations:
  • Customer Service/HelpDesk
    Call Center / Support, Emergency Crisis Mgmt / Disaster Relief
Salary/Wage Range or Industry Benchmark: 48000 - 50000 USD Yearly USD 48000.00 50000.00 YEAR
Job Description & How to Apply Below
Location: Northern

Global Medical Response (GMR) is seeking a Call Center Lead to oversee all Communications Center activities in a full-time role. The position focuses on coordinating routing, scheduling, mapping, reporting, and ensuring service quality.

The candidate will lead training, monitor queues, and ensure accurate shift documentation while maintaining compliance with all policies and regulations.

The Dispatch & Operations Lead, Call Center role at Rural Metro Fire Department is now open for applications in Northern, KY, United States.

The following role is for a Dispatch & Operations Lead, Call Center with Rural Metro Fire Department.

Our group is growing, and we are hiring a Dispatch & Operations Lead, Call Center in Northern, KY, United States.

This role is for the Dispatch & Operations Lead, Call Center role at Rural Metro Fire Department.

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