Retirement Aide; Treasury​/Ret

RETIREMENT AIDE (TREASURY/RET) page is loaded## RETIREMENT AIDE (TREASURY/RET) locations: 50 Service Ave Warwick time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
October 14, 2026 (8 days left to apply) job requisition #
** Department
* * Office of the General Treasurer#
** Division
* * Clerical/Administrative Support/Data Entry#
** Salary**$53,382.00 - $59,294.00#
** Job Profile
** JC-- Retirement Aide (Treasury/Retirement) (C94 L2884 RISCA D  DCYF DEM OC&A DOR TRS)#
** Scheduled Work Days & Work Hours
** Monday - Friday: 8:30am - 4:00pm. Position is unavailable until November 1, 2026. Demonstration of skills will be required. Subject to 6-month probationary period. LEAVE TO PROTECT STATUS UNTIL: MAY 1, 2027.#
** Job

Requisition Number
** JR104071 RETIREMENT AIDE (TREASURY/RET) (Open)#
** Pay Grade
** U00317 A#
** Classification
* * Retirement Aide (Treasury/Retirement)#
** Class Definition
**** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED**:

- To serve as the main call center operator for the Employees' Retirement System and accurately and efficiently route all calls that come into the office to the appropriate employee or supervisor.

- To serve as a  customer service agent  by assisting members who call by answering their questions quickly and accurately.

- To assist in the scheduling of appointments for all ERS and MERS members (State employees, Public School Teachers, Municipal employees and Public Safety employees).

- To take all phone requests from members for any retirement forms, and mail said requested forms. Such forms may include (but are not limited to), Beneficiary Nomination, Change of Information, Direct Deposit Change, Tax Withholding and Membership Applications. Change phone center recordings. Update all forms for office and member use.

- To answer email inquiries and assist members with establishing or re-establishing web accounts. Also, change and re-set member passwords and user names for their web accounts, lock and un-lock accounts and any related account maintenance in Microsoft CRM.

- Provide website navigation and orientation to members.

- Receives all returned mail, updates change of information and sends change of information forms.

- Maintain inventory of marketing materials and supplies and distribute accordingly.

- To sort, date stamp and distribute ERSRI mail on an as needed basis.

- To utilize electronic information systems such as the Zoomerang web-based system, disability tracking system and call center reporting.

- To provide customer service to members who walk into the office in need of assistance.

- To assist with signing in members who arrive for their scheduled appointments.

- Bind Board books for use in monthly meetings.

- To assist in all aspects of the Disability application process as directed by the Assistant Director of ERSRI. This could include, but not limited to, updating and tracking the status of disability applicants, identifying and properly tracking related paperwork, maintaining and updating the list of physicians, and acquiring reports as requested. No job description available.
** REQUIRED QUALIFICATIONS FOR APPOINTMENT**:
** KNOWLEDGE, SKILLS, CAPACITIES**:
Must possess excellent customer service skills. Must be detail oriented and have excellent time management skills to meet project time constraints. Must have a thorough working knowledge of Windows programs, specifically, Excel, Access, Word and Outlook. Must have prior phone system experience and customer service training. Must have a general knowledge of retirement laws and regulations and their applications.
** EDUCATION AND EXPERIENCE**:
Must have an Associates Degree from an accredited college or university. Degree in business administration preferred; or a minimum of 5 years experience such as may have been gained through employment in a customer service capacity with formal customer service training. Also, through employment in an administrative position utilizing technology to assist in complex projects, and to produce reports, statistical data, etc.
** Or**, any combination of education and experience that shall be substantially equivalent to the above education and experience.

If an applicant is unable to perform any essential job function because of his/her disability but can achieve the required results by means of a REASONABLE ACCOMODATION, then the individual shall not be considered unqualified for the position.#
** Supplemental Information
** GENERAL STATEMENT OF DUTIES:
This position is responsible…