New Patient Coordinator

Looking for a position that makes you smile? We’re seeking a New Patient Coordinator to join our growing team. Responsible for handling incoming calls from new patients to schedule new patient appointments, work reports for Clinics as assigned by leads, and follow up on non-scheduled calls. Also responsible for clear and detailed notations on accounts and communication via email and chat with our clinical locations.

• Follow New Patient Intake form when scheduling appointments
• Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal patient experience by effectively scheduling new patient appointment
• Follow up with patients who did not schedule on first call
• Work as a consultative partner to your clients, building rapport and providing direction
• Communicate clearly and frequently with clinics
• Quickly report system/software issues to management for resolution

• Ability to establish and maintain good working relationships with customers and coworkers
• Ability to work independently with limited supervision
• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

• High school diploma or equivalent required
• Bilingual preferred, but not required
• Dental field experience a plus, but not required
• Call Center experience a plus, but not required
• Basic Knowledge of using computer systems, which may include software programs, entering data or processing information
• Basic Knowledge of digital applications including web, email, chat, text, etc.
• Basic Knowledge of principles and processes for providing customer service

We saved the best for last.

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience. With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory.

To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too. Our dynamic support services team is comprised of world‑class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.

This is the perfect opportunity to grow with an expanding organization!

Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S.

As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care.

Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence.

Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.