Dental Lab Technical Communications

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Dental Lab Technical Communications opportunity at NDX Global Dental Solutions located in
Atlanta, GA. THIS IS NOT A REMOTE POSITION.

The regular scheduled hours for this position are from 10:00 a.m. to 7:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time opportunity featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Facilitate assigned technical area calls
• Make proactive calls to follow up on completed cases for new doctors and for new products
• Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate
• Provide special attention to new doctors and doctors that are experiencing concerns
• Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern
• Perform dental procedures when so requested or required by laboratory upper management
• Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case
• Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity
• Work with technicians to critique or assist with design of cases for function, and aesthetics
• Assist doctors with treatment plans for implant or other type cases
• Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes
• Review case critique forms and discuss with accounts and appropriate lab personnel to eliminate problems
• Call new accounts to identify preferences and establish an initial Lab/Dr. relationship
• Build solid relationships with team members in the lab as well as staff members in customer offices
• Analyze remakes by customer and ensure any issues are resolved
• Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction
• Keep team and General manager aware of quality trends. Develop a plan to improve quality. Complete Root Cause Analysis on quality issues/concerns
• All other duties as assigned

Skills and Abilities

Required:

• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative

Minimum Education and Experience

Required:

• High school diploma or GED equivalent
• Dental Implant Knowledge
• Prefered: 5 years of dental lab experience or dental assisting experience
• Minimum 12 months experience of direct dental customer service experience on technical related issues
• PC literacy required: MS Office Skills (Outlook, Word, Excel)

Hazardous Materials or Equipment Used:

• Insert hazardous materials and/or equipment

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Good hand-eye coordination
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling

Works well as a member of a group

Shows firm and constant support to a cause

Capable of carrying out a given task with all details necessary to get the task done well

Devoted to a task or purpose with loyalty or integrity

High School or Equivalent or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.