UX Design Lead Job Northern Kentucky USA,Design & Architecture

Location: Northern

UX Design Lead - Veteran Affairs Benefits

Position Type: Contract to Hire (2 months)
Work Arrangement: Remote
Compensation: $135,000 - $155,000 per year

What you'll do

Performing desk research in discovery phases to understand user needs, business needs, policies, and processes
Ensure research and design work aligns with product prioritization
Ensure product designers and researchers are properly staffed to the program, depending on project needs
Execute on delivery of human-centered design, service design, and research deliverables that align with standards set by VA, for both VA.gov and the VAHB mobile app
Ensure quality and compliance with VA.gov standards for human-centered design, service design, and research deliverables across scrum teams
Ensure design solutions are achievable with any uncovered technical constraints
Mentor human-centered designers and researchers as needed to support quality and timely deliverables
Ensure design and research work considers both the Veteran and employee experience, as relevant to project needs
Improve upon and implement documentation practices to ensure design decisions and deliverables across scrum teams are findable, maintainable, and well organized
Improve and facilitate onboarding experience for human centered design (HCD) practitioners across scrum teams
Take a complex product and breaking it down into manageable design tasks while guiding and providing constructive feedback to other designer

Required skills

At least 5 years experience in end to end product design including baseline user and concept testing
A self starter, able to dive into complex systems and autonomously create clarity for the design team on specific sections of the tax code
Experience working closely with cross functional design, product, and engineering teams and communicating user needs and design decisions across them
Detail oriented and reliable supported by a curious mindset that drives user knowledge and product clarity
Highly collaborative with a strategic mindset that helps build meaningful, collaboration across stakeholders and assess tradeoffs against short and long term needs
Ability to take initiative to proactively (without being asked) and independently survey project and stakeholder needs, and communicate, suggest, collaborate, and execute on methods that will both ensure the scoped work is completed and also hone in on improvements moving forward

Preferred skills

Prior experience working in modernizing federal services
Experience in implementing digital accessibility standards and internationalization
Understanding, willingness, and/or experience working within AI design tools

Other requirements

Lived in the United States for at least three (3) of the past five (5) years
U.S. Citizen
Applicants selected for this position may have to go through a government security clearance investigation and must meet the requirements to work and access classified information
Please include a portfolio with your application. Applications without an online portfolio will not be considered.

Benefits (for FTE conversion)

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