Senior Manager, User Experience; UX) Design

About Our Company

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer.

Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and River Source Insurance & Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Shape the future of digital experiences 're seeking a strategic and creative Senior Manager, UX Design to lead the design of intuitive, engaging experiences for advisors, clients, and prospects. In this role, you'll partner with cross-functional Agile teams, business leaders, and technology stakeholders to transform user and business needs into impactful digital solutions across web and mobile platforms. You'll champion human-centered design, drive UX research initiatives, and help ensure a consistent, scalable user experience across products.

As a design leader, you'll influence experience strategy, provide mentorship and constructive feedback, and play a key role in advancing innovation and design excellence throughout the organization.

• Lead design efforts including the development of wireframes, mock-ups and other project deliverables to illustrate the intended user experience.
• Ensure accurate documentation of design requirements or Agile stories for the development team, as well as test plans or acceptance criteria for post-development acceptance testing.
• Ensure that designs meet business strategies and user requirements.
• Present design concepts and solutions, including rationale based on customer research and best practices, to the product development team and other key stakeholders.
• Effectively manage team work load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables.
• Develop and maintain a high-performing team through effective hiring, coaching and performance management.
• Function as design/brand champion on all assigned programs. Including participation in and leading of peer design reviews/critiques, giving and receiving constructive feedback.
• Conduct UX research, including competitive research reviews, heuristic reviews, surveys, click studies, card sorting and usability testing.
• Author and present resulting research reports.
• Actively contribute in the strategy phase of projects, including leading design concepting and the approach for the user experience.

• Bachelor's degree or equivalent (4 years)
• 7+ years experience
• Proficient knowledge of human-centered design process, web best-practices and relevant disciplines, including information architecture, interaction and visual design.
• Proficient with design tools, design thinking, systems thinking, and agile methodology
• Experience working with industry standard visualization tools and software (e.g. Figma, Sketch, InVision, Adobe Creative Suite, etc.).
• Strong written and verbal communications skills, including the ability to clearly articulate creative concepts and rationale.
• Working knowledge of design fundamentals such as color theory, composition, branding, typography and web design standards.

• A portfolio of professional UX design experience for digital products or services.
• Experience with user centered principles and techniques including design sprints, co-creation methods, behavioral design and research, service design and research.
• Experience designing transactional or complex interactions with consumer and/or B2B platforms.
• Experience designing for complex application ecosystems.
• Ability to interpret product requirements documents from a user-centered perspective.
• Working knowledge of usability testing and other research methods.
• Fundamental understanding of project management and business process management concepts.
• Working knowledge of basic HTML/CSS and experience inspecting and validating QA/test environments
• Experience working with industry standard data visualization tools and software, including Tableau, High Charts, Power BI, etc.
• Experience…