WIOA Youth Operations Supervisor

NKY WIOA YOUTH OPERATIONS SUPERVISOR – FULL TIME

At Easterseals Redwood, we believe in the power of purpose and the power of work. We empower children and adults with disabilities, military veterans, and people facing disadvantages in our region to live full and meaningful lives. Our programs are designed to meet individuals where they are—to enrich education, expand employment, enhance health, and elevate our communities.

By 2030, 10,000 people each year will say Easterseals Redwood makes their lives better. As one of the largest human service providers in the region, our team members won’t rest until every one of us is valued, respected, and accepted.

Believe in people, Joy, Inclusion, Curiosity, Impact, and Courage.

• Competitive salary, flexible schedules!
• PTO and Extended Illness Time
• Health Insurance options
• 401 K Retirement Plan with a company match
• Dental and Vision Insurance options
• Disability Insurance options
• Education and Professional Development Assistance
• Free daily lunch (Kentucky campus)
• Employee Assistance Plan
• 10 Paid holidays
• Growth Opportunities, inclusive environment, supportive management!

Supervises Operations for Northern Kentucky WIOA Youth Services by supervising program activities related to community engagement and work experience. Provides supervision for the Workforce Development Specialist. Ensures compliance of records and services by adhering to organizational and funding source policies, procedures, and accreditation. Service counties include:
Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Owen, and Pendleton.

• Promotes positive relationships by establishing and maintaining professional rapport with referral sources, professional organizations, governmental agencies, consumers and others.
• Supervises staff and operations by assigning tasks, providing directions, resolving work problems, conducting meetings, overseeing recruitment, and orienting and training employees with assistance from the Program Manager.
• Conducts regular feedback meetings and performance reviews. Determines work schedules, grants sick time, vacation and other leaves.
• Establishes staff training recommendations based on performance (case notes, documentation, usage of systems, and staff development).
• Represents program by attending meetings and participating in committees.
• Implements and enforces agency policies, procedures and quality standards in accordance with funding source expectations.
• Markets program services and agency operations to public, community outreach, referral sources, funding sources and employers.
• Oversee the Work Experience Program by maintaining relationships with worksites, providing guidance to staff regarding proper process, entering timecards and keeping records of hours worked, maintaining worksite agreements.
• Oversees Job Readiness Training processes/policies.
• Recognizes the need for workshops/engagement sessions to promote career path development and will work with appropriate partners and staff to develop and implement.
• Maintains required documentation including required reports and service delivery summaries.
• Maintains confidentiality of consumer files and other sensitive subject matter.
• Attends required meetings.
• Maintain knowledge and skills by attending meetings, seminars and workshops and conducting presentations.
• Works assigned schedule, exhibits regular and predictable attendance and works outside of normal schedule as needed to meet workload demands.
• Provides case management services when necessary to facilitate continuous participant engagement and goal attainment.
• Provides ongoing, objective, and customized assessments of the academic levels, work skill levels, and service needs of each youth.
• Develops a Work Experience Plan for each participant according to the policies and procedures established by Easterseals and/or the Northern Kentucky Workforce Investment Board and the DOL.
• Conducts outreach and recruitment of youth for WIOA services.
• Identifies and arranges for new or continuing services and activities that meet individual youth’s needs. This may occur when youth complete services, are becoming disengaged, and/or are facing new barriers to success.
• Conducts follow-up for twelve (12) months after each youth’s exit.
• Serves as an advocate for youth in securing needed services and navigating the complexities of the service delivery systems.
• Performs other related duties as assigned.

• An appropriate combination of education, training, course work, and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Bachelor’s degree in human services or related field preferred.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.