Student Success Coach CARES Grant

Title: Student Success Coach CARES Grant

Salary Range: $37,944.00

Contract Term Length: 12 Months

Standard

Hours:

37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Big Sandy Community & Technical College

Campus

Location:

BSCTC - Prestonsburg Campus

Department: Student Services

Big Sandy Community and Technical College invites applications for a Student Success Coach (Academic Advisor II) in the CARES grant. The Student Success Coach plays a critical role in supporting students throughout their academic journey. This grant-funded position is responsible for providing personalized academic advising, coaching, and support to help students achieve their educational and career goals. The Success Coach will engage students early in their academic careers, assist with course selection, help students navigate college resources, and promote retention and graduation by addressing academic and personal challenges.

This role emphasizes proactive advising, student empowerment, and building strong, supportive relationships with students.

• Academic Advising & Course Planning: Provide one‑on‑one advising, meet regularly with students to discuss academic goals, progress, course selection, and career aspirations, and guide students in developing clear academic pathways.
• Course Registration Assistance: Advise students on appropriate course selection, balancing academic load, and meeting program prerequisites; provide guidance on transfer requirements and major‑specific courses.
• Degree Audits and Progress Tracking: Conduct degree audits to track students’ progress toward graduation, review transfer credits, and ensure students are on track to meet program and institutional requirements.
• Student Success
  
  Coaching:
  
  Act as a proactive support system, monitor student performance, and provide interventions for students at risk of academic difficulty or withdrawal.
• Personalized Success Plans: Work with students to create individualized success plans, set short‑term and long‑term goals, and regularly assess progress.
• Student Engagement & Outreach: Reach out to at‑risk students, facilitate orientation sessions for new students, and provide targeted support for underrepresented and first‑generation college students.
• Academic and Career Planning: Assist students with career exploration, promote transfer opportunities, and provide information about scholarships and financial aid.
• Collaboration With College Departments: Work with faculty, administrators, and support staff to identify students needing additional support, and refer students to campus resources.
• Data Management and Reporting: Use student information systems to track progress, maintain accurate records, and provide regular reports on retention and graduation rates.
• Professional Development: Engage in ongoing professional development, attend conferences and workshops, and contribute to advising policy development.

• Education: Bachelor’s degree in education, counseling, psychology, social work, or a related field required; master’s degree in student affairs, higher education, counseling, or a related field preferred.
• Experience: Minimum of 2 years of experience in academic advising, student coaching, or related student services, with preference for experience working with community college students, especially non‑traditional, first‑generation, or underrepresented populations.
• Skills: Strong interpersonal and communication skills; knowledge of academic programs, career development, and student success strategies; proficiency in student information systems (SIS), Microsoft Office Suite, and advising‑related software; ability to handle sensitive and confidential information in compliance with FERPA regulations; strong organizational, time‑management, problem‑solving, and critical‑thinking skills.
• Attributes: Empathetic, patient, supportive, passionate about student success, committed to fostering an inclusive environment, collaborative, and able to work in a fast‑paced environment with multiple priorities.
• Other Requirements: Some evening or weekend hours may be required for outreach, workshops, and special events; occasional travel may be required; ability to work in a fast‑paced environment and manage multiple priorities effectively.

• Advanced degree in student affairs or higher education.
• Prior experience in a grant‑funded student support program.
• Experience with advising tools and technologies.

• Exceptional health care, vision, and dental coverage for you and your family.
• Tuition reimbursement/waiver for you, your spouse, and dependents.
• 403(b) retirement plan: 5% employee contribution receives a 10% employer match.
• Vacation/Sick Time.
• Work‑Life Balance.
• 9.5 Paid Holidays.
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions.
• Employee Assistance Program.