Adult Services Assistant

Duties

• 1. Provides clear, accurate, timely answers to all customer inquiries.
• 2. Provides general reference, reader’s advisory, and interlibrary loan services to patrons in the Library, on the telephone, and online.
• 3. Assists patrons in the use of online catalogs, online databases, computer software and hardware, online services, internet, and other technology equipment available for public use.
• 4. Participates in professional development activities relating to areas of responsibility.
• 5. Contribute to the Library’s internet presence, including the website and social networking websites.
• 6. Assists with developing the collection through material selection and maintenance.
• 7. Makes reminder calls for library programs and events.
• 8. Facilitates occasional library programming.
• 9. Instructs computer, tablet, and smart phone classes covering a variety of topics.
• 10. Assists with the creation of marketing materials for Library events.
• 11. Creates and maintains displays, pathfinders, and other library resources.
• 12. Performs other miscellaneous duties as assigned.

Requires expertise typically acquired through completion of or current enrollment in a bachelor’s degree program.

Minimum of 6 months of customer service experience in a comparable business, organization, or library.

• Excellent customer service skills.
• Knowledge of Office products.
• Knowledge of technology, computers, and software applications.
• Knowledge of web-based utilities and applications.
• Knowledge of reference techniques.
• Effective communication skills in English, both orally and in writing.

Acorn Public Library District

15624 S. Central Ave

Oak Forest , IL 60452