Support Specialist

JOB TITLE:

Specialized Support Assistant Job Description DEPARTMENT:
Hispanic Leadership Development SUPERVISOR:
Director REVISED: 8/11/2026 I. Purpose of the Job

To foster a supportive and engaging environment that facilitates students' academic success, personal growth, and overall satisfaction within the institution. Support the faculty in the translation and delivery of their class content.

• Assist prospective students throughout the admissions process, providing clear information and guidance.
• Coordinate class registration activities, ensuring a smooth transition for new and returning students.

• Communicate effectively with students through multiple channels (email, phone, in person, and social media) regarding registration, programs, events, and resources.
• Collaborate with other departments to disseminate important announcements and updates to students.
• Manage the office's social media presence on Facebook, Instagram, X (formerly Twitter), and any additional platforms the office establishes.

• Respond to students' service tickets by providing personalized support and guidance to students, addressing academic, personal, and social needs-such as prayer and accountability.
• Connect students with appropriate resources and services, including counseling, tutoring, and academic advising.

• Plan and organize events and activities that enhance student engagement and foster a sense of community.
• Coordinate logistics, marketing, and outreach for all events.

• Develop and implement initiatives that promote students' success, including workshops, seminars, and mentorship programs.
• Monitor student progress and intervene as needed to support academic achievement and retention.

• Provide personalized support to HLD Professors addressing translation of content, coordination of substantive interaction meetings, and any other support required for the development of the courses with excellence.

• Keep the FAQ section of the HLD website current.
• Maintain the office's continuity structure, including its supporting documents for each position in coordination with the Office Admin. Assistant.

• Support students seeking assistance with writing assignments.
• Recruit and train tutors, develop resources, and assess the effectiveness of Writing Center services as needed.
• Ensure that students' experience with our platforms remains seamless and user-friendly.
• Monitor and uphold the quality of online course content.
• III. Other Duties and Responsibilities
• Additional responsibilities may be assigned by the Director of HLD as needs arise.
• IV. Supervisory Responsibilities
• Supervise student workers, tutors, or interns involved in student development activities.
• V. Fiscal Responsibility
• N/A
• VI. Extent of Public Contact
• Regularly interacts with students, faculty, staff, and external stakeholders in English and Spanish.
• VII. Physical Demands
• May require extended periods of sitting, standing, or walking. Some lifting and carrying of materials may be necessary during event setup.
• VIII. Working Conditions and Environment
• Work is typically performed in an office environment but may involve occasional evening or weekend hours for events or meetings.

• Knowledge and Skills
• Highly Teachable
• Fully bilingual in English and Spanish, with high proficiency in reading, writing, speaking, and translation.
• Strong interpersonal skills and the ability to communicate effectively with diverse populations.
• Ability to guide others in writing according to Turabian and APA style.
• Knowledge of, or willingness to learn, student development theories and best practices.
• Excellent organizational and time management skills.
• Familiarity with student information systems and standard office software.
• Computer competency:
  • Windows
  • Intermediate/advanced Microsoft Office (Excel, Word, PowerPoint)
  • Intermediate/Advanced Microsoft Forms
  • Desirable: social media management, basic graphic design, Panopto, Campus Net, Microsoft SharePoint, video editing, advanced Microsoft Forms
• Demonstrated ability to:
  • Work in a team-oriented environment.
  • Interact well with departments across campus and other personnel.
  • Follow through on and complete assigned tasks.
  • Work well under pressure and meet deadlines.
• V. Fiscal Responsibility
• N/A
• VI. Extent of Public Contact
• Regularly interacts with students, faculty, staff, and external stakeholders in English and Spanish.
• VII. Physical Demands
• May require extended periods of sitting, standing, or walking. Some lifting and carrying of materials may be necessary during event setup.
• VIII. Working Conditions and Environment
• Work is typically performed in an office environment but may involve occasional evening or weekend hours for events or meetings.