Student Success Coordinator

Student Success Coordinator Job no: 495716 Closes: 9/4/2026 4:55:00 AM Work Type:
Staff Full-Time Locations:
New Iberia, LA Categories:
Safety & Security, Student Affairs

Work Habits: 30%

• Greet and assist students, faculty, staff, and visitors in person, by phone, email, and other communication methods.
• Provide individualized guidance regarding enrollment, registration, academic planning, program options, financial aid resources, transfer opportunities, and student support services.
• Assist students in navigating College systems, processes, and procedures.
• Monitor student progress and identify barriers that may impact academic achievement, persistence, retention, or completion.
• Maintain awareness of academic deadlines, registration periods, financial aid requirements, and program start dates and communicate those deadlines to students.
• Assist students with understanding institutional policies and procedures related to satisfactory academic progress and program completion.
• Document student interactions, referrals, interventions, and follow-up activities using College-approved systems and software.
• Conduct outreach to students through phone, email, text messaging, and other communication methods to support retention and student success initiatives.
• Assist with orientation programs, workshops, resource fairs, student success initiatives, and outreach events.
• Maintain student records, reports, documentation, and related information in accordance with institutional requirements.
• Support campus safety, visitor management, incident reporting, and emergency response activities as assigned.
• Perform other related duties as assigned.

20%

• Demonstrates professionalism, integrity, accountability, and respect in all interactions with students, employees, visitors, and community stakeholders.
• Maintains confidentiality and compliance with FERPA, institutional policies, and applicable regulations when handling student records and sensitive information.
• Consistently provides courteous, responsive, student-centered, and solution-oriented service while representing the College in a positive and professional manner.
• Demonstrates reliability through regular attendance, punctuality, preparedness, and timely completion of assigned responsibilities.
• Exercises sound judgment when addressing student concerns, sensitive situations, operational issues, and requests for assistance.
• Demonstrates initiative in identifying student needs, removing barriers to success, and connecting students with appropriate resources and support services.
• Maintains composure and professionalism when responding to challenging situations, emergencies, interruptions, or competing priorities.
• Demonstrates adaptability and flexibility when supporting changing student, campus, and departmental needs.
• Works collaboratively with colleagues across departments and contributes to a positive, inclusive, and supportive campus environment.
• Demonstrates attention to detail and accuracy in maintaining records, documenting student interactions, processing requests, and completing administrative responsibilities.
• Demonstrates cultural awareness, empathy, and respect when working with students from diverse backgrounds and experiences.
• Takes ownership of assigned responsibilities and follows through on commitments to students and stakeholders.

25%

• Assist with implementation of student success, retention, persistence, and completion initiatives.
• Support campus workshops, orientations, resource fairs, outreach programs, and student engagement activities.
• Collaborate with Enrollment Services, Student Engagement, Academic Affairs, and other departments to improve student outcomes.
• Assist with collection, tracking, and reporting of student success data and related metrics.
• Support campus emergency preparedness, safety initiatives, and operational continuity efforts as assigned.
• Assist with audits, compliance reviews, assessments, and program evaluations.
• Identify barriers to student success and communicate recommendations for process improvement.
• Support implementation of institutional policies, procedures, and strategic initiatives related to student success.

25%

• Develop and maintain positive working relationships with students, faculty, staff, administrators, community partners, and campus stakeholders.
• Collaborate with Enrollment Services, Student Engagement, Academic Affairs, Financial Aid, Facilities, Information Technology, and other departments to support student success.
• Serve as a campus resource by directing students and stakeholders to appropriate services and resources.
• Communicate student concerns, service needs, and operational issues through appropriate channels.
• Support cross-functional initiatives and collaborative…