College​/Career Success Coach

Under the direction of the Director of Student Resources, work directly with SNAP Training and Employment Program ( STEP ) eligible students to develop individualized academic/career plans that strengthen skills for employability. Assist STEP students enrolled in Adult Basic Skills, career pathways programs, credit and non-credit courses, and regional Work Source Oregon clients in their transition to postsecondary education and training s position is responsible for the coordination, distribution, and reporting of several state grants including STEP and Pathways to Opportunity ( PTO ).

• Review STEP program referrals from benefit navigators and community partners to determine STEP eligibility.
• Develop initial Individual Success Plan with each STEP student, incorporating short and long-term academic and career goals.
• Provide regular coaching to students participating in the STEP and PTO programs.
• Responsible for calculating, tracking, and reporting all aspects of direct student financial support, including tuition, fees, books, and other funding sources.
• Ensure compliance, accuracy, and timely financial disbursements while coordinating with internal departments and external partners for comprehensive student case management and support.
• Track and monitor participant progress utilizing a pro-active case management approach, intervening as appropriate to develop successful outcomes.
• Assist successful STEP completers with job search preparation, including resume development, interviewing skills, strategic planning, and appropriate use of social media.

• Refer STEP students to benefits navigators and/or other appropriate resources to assist with access to internal and external resources and refer non- STEP eligible students to benefits navigators to assist with gathering resource information.
• Refer appropriate candidates to agency partners for enhanced job search activities.

• Educate instructors and Work Source Oregon staff about COCC postsecondary programs and processes including the STEP , PTO and Career Pathways programs.
• Provide information to COCC instructors and staff on all campuses to promote consistent, reliable, and accurate program information to students and Work Source clients regarding college policies and procedures, degree and program requirements and available resources.
• Work collaboratively with the Equity and Well-Being team, as well as with instructors and staff of various departments on the COCC campuses.

• Adhere to FERPA standards and maintain confidentiality of sensitive student information.
• Accurately track and report data for monthly, quarterly, and annual grant reports.
• Gather, review, and input confidential data into appropriate databases. Generate correspondence, reports, forms, tables, presentations, and student records. Maintain safeguards around confidential and/or sensitive files and documents.

Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Ability to competently coach students and clients from a variety of backgrounds, respecting cultural and socio-economic differences.
• Ability to be responsive to all students and invested parties as customers.
• Possess personal and public relations skills; ability to communicate respectfully with COCC staff, Work Source Oregon staff, students, Work Source clients, and the public from diverse cultural, social, economic, and educational backgrounds.
• Ability to maintain and report accurate data in a timely manner.
• Ability to develop knowledge of basic college degree concepts (degree intent, general education, major, etc.), career readiness principles, and transfer practices.
• Ability to produce and work with web-based software and use appropriate technology tools to accomplish the job…