Field & Enrollment Quality, Training & Support Specialist

Field & Enrollment Quality, Training & Support Specialist

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

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You are passionate about helping students achieve their educational goals.

You thrive in a competitive and collaboratively team environment.

You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

The Field & Enrollment Quality, Training & Support Specialist serves as a critical member of the Organizational Development & Training team, dedicated to enhancing the effectiveness, consistency, and performance of the Field and Enrollment functions. You are responsible for designing and delivering structured onboarding programs, providing ongoing training and performance support, conducting quality assurance reviews, and driving continuous improvement initiatives that strengthen employee readiness and student experience.

Acting as a central resource for Field and Enrollment teams, the Field & Enrollment Quality, Training & Support Specialist partners closely with operational leaders to translate business needs, process changes, and performance insights into practical learning solutions, coaching, and training resources. Through data-informed quality reviews, targeted skill development, and proactive support, you help ensure employees are equipped with the knowledge, tools, and confidence needed to deliver exceptional service and achieve organizational goals.

You have an expertise in training facilitation, adult learning principles, quality assurance, coaching, and performance improvement with a strong commitment to operational excellence and continuous learning. This position plays a key role in accelerating new hire success, improving quality and compliance, standardizing best practices, and increasing organizational capacity by enabling leaders to focus on strategic performance management and team development.

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The salary for this position is $85,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstratespositiveattitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable, adapts as needed, to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s Impact mission to improve the…