Department Coordinator II - Military Connected Students

Department:

Location:

Belknap Campus

Full time

Regular

R109332

High School Diploma/GED and a minimum of two (2) years of relevant experience or an equivalent combination of education and experience. Grade 2 (Hourly)

The Department Coordinator II for the Military-Connected Students serves as the institution’s subject matter expert for military Tuition Assistance (TA) from all branches of the Armed Forces, State Tuition Assistance (STA) from the Kentucky National Guard, and residency coding actions for members eligible for the reduced military tuition rate. This position executes institutional processes and policies to ensure military TA and STA benefits are properly processed in accordance with changing military regulations and state/federal laws.

The Department Coordinator II for Military-Connected Students supports the initiatives of the Center for Military-Connected Students by assisting potential military-connected students with admissions questions, encouraging student recruitment, and educating students on military benefits such as TA.

This position facilitates military installation access by managing the access request process for all UofL Faculty and Staff.

The Department Coordinator for Military-Connected Students fills in for the Manager of Military Education representing the institution at education and career fairs, college nights, and senior installation and community leaders through attendance at events in the local community and on military installations (I.E., deployment events, veteran events, homecoming events, change of command events). This position also serves as backup to the Department of Veterans Affairs (VA) School Certifying Official.

• Executes the institution’s military Tuition Assistance (TA) processing program for all branches of the Armed Forces and the State Tuition Assistance (STA) program for the Kentucky National Guard in accordance with military regulation and state/federal laws

• Executes the institution’s residency coding program for the reduced military tuition rate for all branches of the Armed Forces, establishing procedures to ensure an efficient and robust process, making necessary updates as needed

• Connects potential military-connected students with internal UofL stakeholders such as Office of Admissions, Academic Advising Office, Bursar’s Office, Student Financial Aid, and Registrar’s Office.

• Educates military-connected students and UofL faculty / staff on military benefits such as TA.

• Engages with service members regarding TA and STA issues and engages with installation Education Offices around the nation, when necessary for individual TA issues.

• Undergraduate degree or equivalent experience assisting military with education benefits.

• Enrollment, Admissions, or Student Success Management experience (customer service experience suitable substitute)

• Veteran of service in the U.S. military, or service as a military spouse.

• Excellent written and verbal communication skills.

• Ability to translate between military and higher education civilian operations and actions.

• Microsoft Office Suite proficiency.

• Ability to learn and utilize new software, programs, and systems within higher education and military education benefit programs.

• Ability to evaluate data and other information with the ability to choose the best solution and make recommendations.

• Ability to anticipate and plan for problems before they arise.

• Ability to manage time effectively and to keep tasks appropriately prioritized.

• Ability to build effective, strong working relationships with employees.

• Ability to change directions as needed for the good of the department.