Program Coodinator - Course Materials; Falcon Advantage

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* Job Description:

**## Who We Are Seattle Pacific University is a Christian university fully committed to engaging the culture and changing the world by graduating people of competence and character, becoming people of wisdom, and modeling grace-filled community.
** What We Need
** Seattle Pacific University is seeking a highly organized and service-focused
** Program Coordinator – Course Materials (Falcon Advantage)
** to oversee the day-to-day administration and logistics of the university’s course materials program. Falcon Advantage supports students and faculty by helping ensure required course materials are available accurately, affordably, and on time. Through strong coordination with faculty, publishers, vendors, and campus partners, the program helps create a smoother academic experience and supports student readiness from the first day of class.

This position serves as the primary point of contact for faculty, students, campus departments, and publishing partners. The Program Coordinator manages course material adoptions, procurement, inventory coordination, student communications, billing processes, vendor relationships, and program reporting to help ensure required materials are delivered accurately and on time.

The Program Coordinator supports Seattle Pacific University’s mission by contributing to a Christ centered learning and working community committed to academic excellence, service, and engagement with the world. In this role, the employee brings their skills, gifts, and professional expertise to work that matters—serving students, colleagues, and the broader University community in ways that reflect SPU’s values and purpose. To that end, all University employees are required to be aligned with and supportive of SPU's Statement of Faith and its derivative policies and lifestyle expectations.

The ideal candidate is detail-oriented, dependable, and comfortable managing multiple deadlines in a fast-paced academic environment. This role requires strong communication, problem-solving, follow-through, and the ability to develop efficient processes that improve the experience for students, faculty, and university partners.

This is an
** on-campus position based at Seattle Pacific University in Seattle, WA**.##
** What You’ll Do
**** Course Materials & Program Coordination
*** Coordinate the end-to-end logistics of the Falcon Advantage course materials program
* Communicate quarterly course material adoption deadlines and reminders to faculty
* Support late adoptions, changes, and other time-sensitive course material needs
* Coordinate physical and digital course material delivery to help ensure students have access by the first day of class
* Manage returns, uncollected materials, and refund processes with vendors
** Procurement, Inventory & Vendor Management
*** Coordinate purchasing of physical course materials with publishers and vendors
* Monitor ordering timelines, shipment status, and inventory needs
* Maintain accurate records of physical course materials and related inventory
* Build and maintain effective working relationships with publishers, distributors, and other external partners
* Resolve order, delivery, billing, and inventory issues in a timely and service-oriented manner
** Faculty & Student Support
*** Serve as a primary resource for faculty and students regarding Falcon Advantage processes and deadlines
* Meet with new faculty to provide orientation and training on course material adoptions
* Consult with faculty regarding course material options and adoption processes
* Respond to student, faculty, and vendor questions by phone, email, and in person
* Send quarterly student communications regarding program deadlines, access, billing, and opt-out processes
** Billing,…