Learning & Development Specialist; Program Manager

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Full Time North Hills, CA, US

Salary: $72,413.00 Annually

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

Hope the Mission's frontline workforce operates in one of the most demanding environments in human services. Every shift, staff navigate trauma, de-escalation, and complex behavioral health needs in shelters serving people in crisis. How well staff are prepared for that environment determines how safe those spaces are, how long employees stay, and how effectively Hope the Mission delivers on its mission.

The Program Manager, Learning and Development Specialist is the person responsible for that preparation.

Reporting to the Director of Organizational Development, the Program Manager designs, develops, and delivers training across the Hope the Mission workforce. This includes facilitating onboarding and ongoing staff development, providing shelter-specific training in trauma-informed care, de-escalation, crisis intervention, emergency procedures, and safety protocols, developing management training, creating instructional materials, tracking training completion and outcomes, and coordinating training logistics. The Program Manager collaborates with shelter managers and frontline staff to tailor content to the realities of shelter operations and works with external training vendors and subject matter experts as needed.

Travel to program sites is required up to 50% of the time. This is a grant-funded position.

Staff who are undertrained don't just struggle. They leave, they make mistakes, and they sometimes cause harm. Hope the Mission's ability to retain a capable frontline workforce and deliver consistent, quality services depends in part on whether people feel equipped to do the job they were hired to do. The Program Manager builds that capacity, one training at a time, in the rooms where the work actually happens.

Responsibilities

Training Design and Development

Design, develop, and update training programs for frontline staff and management using adult learning principles

Create instructional materials including presentations, handouts, and workbooks

Develop training content specific to shelter operations including trauma-informed care, de-escalation techniques, understanding homelessness, crisis intervention, emergency procedures, and safety protocols

Liaise with subject matter experts regarding instructional design

Stay current on training design methodologies and best practices

Training Delivery and Facilitation

Deliver live and on-demand training programs using a range of facilitation methods including role-playing, simulations, team exercises, group discussions, videos, and lectures

Facilitate onboarding training for new staff

Provide ongoing training for existing staff across programs and departments

Offer site-based training for program teams at shelter and program locations

Develop and facilitate management and leadership training programs

Vendor and External Coordination

Identify appropriate external training vendors for organizational needs

Coordinate and liaise with external subject matter experts as needed

Logistics, Tracking, and Reporting

Handle all logistics for training activities including venues, schedules, and equipment

Manage and maintain in-house training facilities and equipment

Track and report on training completion rates and outcomes

Attend meetings and seminars to gather information for use in training programs or to update leadership on training program status

Collaboration and Continuous Improvement

Collaborate with shelter managers and frontline staff to tailor training content to the specific needs and challenges of shelter operations

Assist with identifying training gaps and developing solutions to address them

Perform other duties as assigned

Qualifications

Bachelor's degree in Behavioral Science, Education, Human Services, or a related field required

Minimum 2 years of training experience required

Experience in homeless services, social services, or a related field preferred

Bilingual in English and Spanish preferred

Skills

Design and facilitate training programs using adult learning principles across diverse staff populations

Facilitate live training…