Learning And Development Specialist

Overview

Designs, delivers, and continuously improves engaging workforce learning solutions that support operational performance, compliance, service efficiency, and quality to support the mission of Riverside Healthcare. As a highly visible professional, applies instructional design, organizational development, and performance consulting skills to assess needs, build role-based curricula, and measure outcomes in support or organizational excellence, evidence-based practice, and employee and provider onboarding and retention.

Serves as a talent development partner to leaders and teams across the organization, supporting onboarding, upskilling, and change initiatives including the Epic EHR applications. Demonstrates flexibility with assignments within professional scope/duties/licensure. As a salaried professional, you may be expected to work above your FTE.

• Design to the diverse learner and develop role-based curricula, e-learning modules, instructor-led guides, simulations, and reference materials aligned to workflows, policies, and performance expectations.

• Deliver training to clinical and non-clinical audiences (classroom, virtual, and blended); provide demonstrations and hands-on practice; adapt delivery based on learner needs and feedback.

• Conduct needs assessments and performance analyses; recommend solutions; define success measures; evaluate learning effectiveness and end-user adoption; implement continuous improvement.

• Partner with stakeholders to support readiness for new workflows, technology changes, and releases; contribute to communication, reinforcement, and sustainment strategies.

• Develop and maintain working knowledge of assigned workflows, policies, and (as applicable) enterprise systems/applications; partner with subject matter experts to ensure training reflects current-state practice and desired performance.
• Practice, scenarios & learning tools:
• Build practice activities and scenarios; maintain learning tools and training resources (e.g., sandboxes, simulations, or practice environments as applicable) to keep content current and aligned with operations.

• Coordinate scheduling, registration, classroom resources, and training communications with project teams and department leaders; support onboarding training and ongoing education for updates.
• Deliver training to clinical and non-clinical audiences (classroom, virtual, and blended); provide demonstrations and hands-on practice; adapt delivery based on learner needs and feedback.

• Maintain education representatives for assigned areas; round in assigned areas to ensure educational materials remain current and accessible; assist with monitoring education completion and follow up with leaders/teams as needed.

• Develop and maintain education that supports IDPH/CMS, accreditation, and internal policy requirements; integrate current evidence, standards of care, and quality/safety priorities to maintain survey readiness.

• Train, coach, and support supplemental trainers/super-users; provide at-the-elbow support during go-lives or major changes as assigned; troubleshoot end-user questions related to workflows and processes.

• Maintain training documentation and version control; align materials to standards; participate in committees/work groups to represent training impacts and needs.

• Perform, analyze, and report on training data to evaluate effectiveness and ensure desired outcomes.

• Adhere to Organizational Development and Learning policies, procedures, and governance standards and assist with updating procedures and providing recommendations for policies and procedures for other departments to support standard work.

• Develop and maintain expertise in the assigned Epic application, including organizational workflows, system functionality, and related operational processes.
• Obtain and maintain required Epic certification for the assigned application and stay current on system upgrades, enhancements, and new functionality.
• Participate in workflow design and system build sessions to understand system…