Manager of Student Support Services

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Regular Full-Time Manager Pasadena, CA, US

11 days ago Requisition

Manager of Student Support Services

Department:
Student Life

Hours:

40 hours/week

Status:
Full-Time, Non-Exempt

Reports To:

Dean of Students

Location:

Pasadena Campus (Hybrid eligible as approved)

Position Summary

The Manager of Student Support Services is a member of the Student Life team and provides leadership and direct support across a range of services that help students navigate their Fuller experience successfully. The role includes coordinating disability accommodations and access, administering Fuller’s Student Health Insurance (SHI) program, and supporting other student services and initiatives within Student Life.

The Manager works collaboratively with students, faculty, staff, and external partners to facilitate reasonable accommodations, promote equitable access to Fuller’s educational programs and services, and support institutional compliance with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and other applicable laws. The Manager also serves as a primary institutional contact for students and scholars enrolled in Fuller’s health and dental insurance programs, working with insurance providers, brokers, medical providers, and campus partners to assist students with enrollment, coverage, claims, and related concerns.

Guided by Fuller’s mission of forming leaders to bring Christ’s hope and healing in the Church and the world, the Manager approaches this work with a commitment to student well-being, equitable access, and removing barriers that may limit students’ participation, while maintaining Fuller’s essential academic and program requirements.

Provide direct support to students across assigned Student Life programs and services, helping students navigate institutional processes, requirements, and available resources.

Serve as a point of connection for students seeking assistance and help identify and coordinate appropriate institutional resources and referrals.

Collaborate with the Dean of Students and campus partners to support student well-being, access, and successful participation in the Fuller community.

Develop and maintain clear student-facing information, communications, and resources for assigned programs and services.

Participate in new student orientation and other educational opportunities to connect students with available support, services, and resources.

Coordinate and promote Timely Care and other student wellness resources in collaboration with the Dean of Students.

Identify opportunities to connect students with appropriate institutional and community health, wellness, and support resources.

Collaborate across Fuller to identify gaps, improve processes, and strengthen the student experience.

Support additional Student Life programs, initiatives, and services as assigned.

Coordinate the interactive accommodation process for students with disabilities across Fuller programs and instructional locations.

Review disability documentation, conduct student intake meetings, and determine eligibility for reasonable accommodations in accordance with applicable laws and institutional policies.

Develop, implement, and communicate approved accommodation plans to appropriate faculty and staff.

Provide ongoing support to students regarding approved accommodations and disability-related needs throughout their academic experience.

Consult with students regarding accommodation requests, access concerns, and available institutional resources.

Coordinate…