Technical Service Representative - Electromechanical

## Technical Service Representative - Electromechanical Apply:
Waukesha, WI - USA:
Full time:
Posted Today:
JR16838#
** We believe power is a promise - a shared commitment to be there for others when it matters most.
** For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.  Ready to Power a Smarter World with us?

Job Description
** Position Overview
** The
** Technical Support Representative I
** provides advanced technical support for Generac generators, transfer switches, solar inverter systems, and battery energy storage products. This role partners with Generac's authorized dealer network to diagnose mechanical and electrical product issues, provide troubleshooting guidance, and authorize warranty repairs. The Technical Support Representative III serves as a technical resource for dealers and internal teams, leveraging expertise in power generation and energy technology products to resolve complex field issues and deliver an exceptional customer experience.

Products Supported
* Home standby generators
* Portable generators
* Transfer switches
* Inverter systems
* Battery energy storage systems
* Engine- and alternator-driven power generation equipment
* Solar Inverters
** Major Responsibilities
*** Answer inbound calls and respond to emails from dealer technicians, providing support for complex mechanical, electrical, and product performance inquiries.
* Provide accurate, timely, and descriptive documentation of customer interactions and troubleshooting activities.
* Solve a range of routine to complex product and technical issues.
* Document unresolved product issues and escalate findings as appropriate.
* Troubleshoot mechanical, electrical, controls-related, and operational issues with dealer technicians to resolve increasingly complex field concerns.
* Gather and prepare documentation regarding product and component failures, identify potential root causes, and make recommendations for corrective action.
* Perform on-site troubleshooting, diagnostics, inspections, and repair support as required.
* Track and analyze product failure trends and communicate findings to appropriate stakeholders.
* Instruct new dealer technicians on warranty processes and systems and assist with electronic claim submission. Make decisions regarding warranty concessions.
* Mentor less experienced technical service representatives through coaching and technical guidance.
* Serve as a subject matter expert for complex generator, inverter, and energy storage troubleshooting cases.
* Advocate for product improvements, troubleshooting resources, and technical documentation enhancements.
** Minimum

Job Requirements
**** Education
* ** Associate degree or equivalent experience in a relevant technical field.
** Experience
* ** 3 years of technical experience related.
** Knowledge / Skills / Abilities
*** Strong understanding of mechanical systems and electrical theory, including AC/DC power fundamentals.
* Excellent customer service skills.
* Excellent written and verbal communication skills with the ability to communicate complex technical concepts to audiences with varying levels of technical expertise.
* Strong active listening skills.
* Deep understanding of inverter technologies, battery energy storage systems, electrical controls, and solar integration.
* Ability to remain calm and effective in high-stress situations.
* Strong knowledge of Microsoft Office Suite.
* Demonstrated leadership and team collaboration competencies.
* Ability to work independently and make decisions in the best interest of the customer and the company.
* Advanced electrical and mechanical troubleshooting skills with an emphasis on diagnostics,…