Mass Spectrometry Service Specialist

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground‑breaking scientific research, manufacturing ideas and results continue to propel Shimadzu’s outstanding reputation and “Excellence in Science.” People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

Location: Tennessee - Kentucky

Salary: $93,000 - $96,500 per year

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

• For Service, Technical Support, Marketing & Sales Roles:
  Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California:
  Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Shimadzu Scientific Instruments is seeking a Mass Spectrometry Service Specialist to join our team and play a key role in the installation, maintenance and repair of our Mass Spectrometry and related products. This position offers the opportunity to work hands‑on with advanced scientific instruments while also providing technical training and support to field personnel and customers. Ideal candidates will have a strong technical aptitude, problem‑solving skills and a passion for delivering top‑tier service.

If you are looking for a dynamic role where you can apply your expertise, grow professionally and contribute to scientific innovation, we invite you to apply and become part of our team!

• Perform repair, maintenance, and installation of instruments at customer sites.
• Provide technical training to customers and internal teams.
• Accurately document repairs, failures, and maintenance procedures, making recommendations for product improvements.
• Develop and implement preventative maintenance procedures.
• Manage repair parts inventory in accordance with company guidelines.
• Provide remote technical support via phone and email to assist customers and field personnel.
• Assist with the repair of instruments returned to the Corporate Service Center.
• Collaborate with senior service personnel for continuous technical development.
• Travel as required to support customers and internal teams.
• Submit accurate and timely reports and documentation.

• Associate’s degree in Electrical Engineering, Technology, or a related field required;
  Bachelors preferred.
• At least three years of hands‑on experience in Mass Spectrometry instrument repair, field service, or a similar technical role.
• Strong troubleshooting and repair skills with electronic instruments, particularly in Mass Spectrometry systems.
• Technical proficiency in diagnostics, maintenance, and installations, with a problem‑solving mindset and attention to detail.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly and professionally.
• Willingness to travel to customer sites to provide expert service, installations, and training.

At Shimadzu Scientific Instruments, we believe in providing…