Infrastructure Engineer

The Infrastructure Engineer is responsible for the administration, stability, and performance of CPC’s server environments, virtualization platforms, and core infrastructure systems. This role focuses on system uptime, monitoring, backups, and disaster recovery, ensuring that all production systems are resilient, recoverable, and operating efficiently. The engineer works hands‑on in both Windows and Linux environments and plays a key role in system builds, restoration efforts, and infrastructure lifecycle management.

• Administer and maintain Windows Server and Linux environments
• Manage Hyper‑V virtualization platforms and host systems
• Maintain Active Directory including DNS, DHCP, and Group Policy
• Perform system patching, upgrades, and configuration management

• Monitor system health and performance using tools such as Zabbix
• Respond to alerts and resolve system issues
• Identify performance risks and implement improvements
• Enhance monitoring and alerting capabilities

• Implement and administer Veeam or similar backup solutions
• Perform and validate backups regularly
• Execute system restores including full rebuilds and file‑level recovery
• Participate in disaster recovery planning and testing

• Diagnose infrastructure issues across hardware, OS, and virtualization layers
• Serve as escalation point for complex issues
• Perform root cause analysis and implement preventative actions

• Build and deploy physical and virtual servers
• Perform system migrations and rebuilds
• Manage hardware lifecycle and upgrades
• Maintain system documentation and run books
• Support telephony infrastructure platforms and related server environments
• Participate in infrastructure build‑outs related to voice and data systems
• Collaborate with IT Support and engineering teams to resolve issues
• Recommend improvements to system reliability and performance
• Participate in on‑call rotation

• Associate’s degree in information technology or related field or equivalent experience
• 3+ years of infrastructure or systems engineering experience
• Experience with Windows, Linux, virtualization, Veeam backups, and monitoring systems

• Strong ownership and accountability for system reliability and uptime
• Excellent communication and collaboration skills
• Ability to work in high‑availability environments
• Strong written and verbal communication skills
• Highly organized with strong problem‑solving and decision‑making capabilities in high‑pressure situations
• Demonstrates initiative, adaptability, and ownership in managing responsibilities and supporting organizational goals
• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to travel between offices or sites, as required
• Commitment to customer service, quality, and operational excellence