Senior Service Engineer

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

The Senior Service Engineer operates as a key technical leader responsible for driving service parts engineering and aftermarket readiness across multiple product lines. This role owns critical deliverables related to service BOMs, part lifecycle management, and engineering data integrity, ensuring alignment between product design and field support.

Working with a high degree of independence, the position leads cross-functional initiatives with product engineering, supply chain, sourcing, and customer support teams to deliver accurate, timely, and scalable service solutions. The role serves as a subject matter expert and escalation point for complex technical issues, while driving continuous improvement in processes, tools, and data to support business performance and customer satisfaction.

• Lead the development, validation, and maintenance of service bills of materials (BOMs) and catalog data across product lines.

• Ensure alignment between product configurations and service parts throughout the product lifecycle.

• Drive improvements in data accuracy and system integrity across engineering tools (e.g., service catalog and parts databases).

• Represent Service Engineering in cross-functional product development programs, design reviews, and software releases.

• Ensure aftermarket requirements, including service parts and accessories, are incorporated early in product development.

• Support product launch readiness by ensuring timely availability of service parts.

• Provide leadership in resolving complex technical issues related to part identification, applicability, and configuration.

• Lead root cause analysis and corrective actions for recurring product or service part issues.

• Serve as an escalation point for cross-functional teams supporting customer and field service needs.

• Oversee new part setups, supersessions, alternates, and end-of-life (EOL) strategies.

• Ensure proper coordination of part changes and transitions across engineering, supply chain, and sourcing organizations.

• Partner with product engineering, supply chain, sourcing, and manufacturing teams to validate part designs and ensure serviceability.

• Support supplier selection, validation, and cost optimization initiatives.

• Act as a central point of coordination for service-related engineering activities across global teams.

• Manage engineering project tasks, priorities, and deliverables across multiple initiatives.

• Contribute to resource planning and allocation to support program timelines and deliverables.

• Monitor progress and ensure alignment with project milestones, cost targets, and business objectives.

• Drive continuous improvement initiatives to enhance service engineering processes, tools, and data quality.

• Standardize workflows and establish best practices for service engineering operations.

• Support development and implementation of systems and reporting tools for engineering performance tracking.

• Lead, mentor, and develop engineering team members to achieve organizational goals.

• Establish performance expectations and promote a culture of accountability and professionalism.

• Align team objectives with broader organizational strategies and growth initiatives.

• Operates as a senior individual contributor with significant ownership of service engineering deliverables across multiple product lines

• Leads complex, cross-functional initiatives with engineering, supply chain, sourcing, and product teams to ensure aftermarket readiness

• Acts as a technical subject matter expert for service BOMs, part lifecycle management, and engineering data systems

• Works independently with minimal direction, prioritizing work and balancing multiple projects to meet business objectives

• Serves as an escalation point for complex technical and service part issues impacting customers and field operations

• Influences decisions and drives alignment across stakeholders without direct authority

• Mentors junior engineers and contributes to broader team development…