Technical Support Engineer

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

Der Technical Support Engineer wird Telefon- und E‑Mail‑Support für Xylem Water Technologies Kunden, Sales, Service und interne Personen bereitstellen. Unter Verwendung des Wissens über Xylem Water Technology Produkte, Anwendungen und allgemeine wissenschaftliche Prinzipien bieten Sie schnelle Antworten auf technische Fragen und bewerten Kundenbedürfnisse. Sie stellen zudem die Kommunikationsverbindung zwischen Kunden und geeigneten Sales‑ und Service‑Personen her. Zusätzlich zu diesen Aufgaben verarbeiten Sie Verkaufsanfragen und bearbeiten Kundenbeschwerden.

• Answer customer phone calls and e‑mail requests by providing in‑depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers.
• Setting up spare part for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins.
• Review of customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams.
• Train and educate team members on new processes or products.

• Continuous Professional Development:
  Professionals should be committed to lifelong learning, seeking out opportunities for self‑improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork:
  Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance:
  High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

• Strong computer skills with knowledge of MS word, outlook, excel, and SAP knowledge.
• A bachelor’s degree in Engineering or a related field with at least 2 years’ experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and problem‑solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities both telephone and e‑mail responses.
• Excellent organizational skills and ability to handle multiple projects simultaneously.

The estimated salary range for this position is $65k to $85k.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position…