Field Service Manager - TN

Position Summary

Inframark is seeking a Field Service Manager to lead and oversee Field Service Technicians, service delivery, and implementation of field-related best practices and safety standards
. This position is responsible for ensuring quality control, technician training, scheduling, and compliance with safety and operational policies while maintaining high standards of customer service and efficiency
.

The ideal candidate has strong technical expertise in process instrumentation, PLCs, process controls, and communication systems
, along with leadership experience in field service operations
-preferably in the municipal water and wastewater industry
.

• Work directly with Field Technicians to ensure strict compliance with all safety policies, training, and certifications
  .
• Enforce the "Stop Work" policy in unsafe conditions and ensure all safety training is assigned, completed, and adhered to.
• Implement and oversee Field Service Standards & Best Practices for project execution and service delivery
  .
• Conduct quality control audits to ensure excellence in service and deliverables.
• Supervise Field Service Engineers, Technicians, and Interns
  , overseeing daily operations and long-term professional development
  .

• Oversee hiring, staffing, and resource planning to ensure the team has the required competencies to meet operational demands.
• Provide coaching, mentorship, and technical guidance to develop and strengthen the skills of Field Technicians.
• Conduct employee performance evaluations, maintain a skills matrix
  , and identify areas for improvement and training.
• Promote an engaging and positive work environment to attract and retain top talent.

• Manage resource utilization rates, efficiency, and quality goals while balancing technician workloads across regions.
• Collaborate with Regional Service Managers and Project Managers to coordinate customer requests, scheduling, and technical requirements
  .
• Prepare and manage annual Cap Ex (capital expenditure) and workforce budgeting for the region.
• Provide monthly performance metrics and actively track service utilization and efficiency throughout the year.
• Contribute to the growth of productized service offerings and revenue generation for the Field Service division.

• Support customer requests and align technician qualifications to meet project requirements.
• Assist with technical aspects of Field Service quotes, parts selection, and project estimates as needed.
• Ensure all service work is delivered on time, within budget, and exceeds customer expectations
  .
• Maintain strong customer relationships by providing technical expertise, training, and post-installation support
  .

• Perform Field Service work as needed to stay technically familiar with operational requirements and support the team.
• Provide on-site troubleshooting and commissioning support for control systems, PLCs, SCADA, and networking equipment.
• Attend industry events and technical conferences to stay up to date with industry advancements and expand Inframark's network.

Education & Experience:

• Minimum 10+ years of experience in Field Service or Electrical work
  .
• At least 3 years of experience in the municipal water & wastewater industry
  .
• Extensive knowledge of process instrumentation, PLCs, relay logic, and process controls
  .
• Experience with Radio & Cellular communication systems for industrial automation.
• Experience with project estimation, sales support, and National Electrical Code (NEC) compliance
  .
• Ability to read and interpret electrical drawings, contract documents, and P&.

Technical & Leadership

Skills:

• Strong leadership and supervisory experience in a field service environment.
• Excellent problem-solving and decision-making skills.
• Effective communication and collaboration with customers, technicians, and management teams.
• Ability to mentor and train field personnel while ensuring team growth and development.
• Electrical Contracting or Low Voltage Contracting License is preferred.