State Parks - Grayson Highlands State Park - Visitor Service Technician - Open Until Filled

To ensure accurate screen reader translation, please ensure you have the proper language packs installed.

Join Our Team at the Virginia Department of Conservation and Recreation!

The Virginia Department of Conservation and Recreation (DCR) is hiring! Join us in preserving what people care about most – access to the outdoors, natural habitats, open spaces, clean water, and safe infrastructure.

Grayson Highlands State Parkis accepting applications for aVisitor Service Technician position.

Job Summary:

The Visitor Service Technician role is vital to supporting park visitation and ensuring the efficient completion of essential customer service duties. The selected individual should beself-motivated and organized to successfully assist park management with administrative and retail functions. This providesofficesupport servicesandcoverage at theparkoffice, gift shops, and contact station.

Key

Duties and Responsibilities:

• Deliver high-quality customer service and communicate effectively with guests via phone, email, and in-person.
• Perform clerical duties, including operation of computers, cash registers, copiers, and handheld radios.
• Provide information for park visitors, including detailed information on campsites, park fees, directions, pricing, annual passes, trail information, park educational programs, and local area information.
• Perform generalofficeadministration duties as assigned; ensure workspace, front desk, and other customer contact areas are neat and clean; and serve as support staff for park leadership.
• Ability to work independently and efficiently while handling multiple tasks.
• Provide coverage at the park’s contact station, parkoffice, and retail locations as needed.
• Assist theOffice
  
  Manager and theOffice Manager Assistant with  the retail merchandising program, including receiving, processing, distributing, and inventorying merchandise for resale.
• Ability to work a variety of shifts. Weekends and holidays are required.

Minimum Qualifications:

• Prior knowledge and experience in retail management and cash management procedures.
• Must be able to adapt quickly to changing priorities, handle multiple tasks, and prioritize work to meet deadlines.
• Working knowledge of computers and Microsoft Officeor similarofficeapplications required.
• Experience using a cash register.
• Ability to maintain a positive attitude and work well with park staff, support organizations, and the public.
• Must possess a valid Driver’s License.

Additional Considerations:

• General knowledge of park operations and local attractions preferred.
• Experience providing administrative support and knowledge of the park is desirable.
• Prior experience in customer service, park setting, or related field is desirable, but not required.
• Strong problem-solving skills and the ability to troubleshoot technical issues.

Special Instructions:

• Background Check:
  
  Employment in all Virginia State Parks positions is contingent upon satisfactory completion of a criminal history background check.
• Employment Eligibility:
  
  Selected candidates must complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.
• Driver’s License Requirement:
  
  A valid State Driver's License is required if operating a state or personal vehicle for agency business.
• Work Requirements:
  
  Wage/seasonal positions are not eligible for benefits and are limited to 1,500 hours from May 1 to April 30.

DCR encourages applications from minorities, individuals with disabilities, veterans, and those with experiencewiththe

National Park Serviceorthe federal government. We are an Equal Opportunity Employer (EEO/AA/TT).

Explore Virginia State Parks — On Us!

As a DCR employee, you’llenjoy exclusive access to the natural beauty and outdoor experiences that make Virginia’s State Parks extraordinary — with free admission,special discounts, andperksthat turn every visit into something memorable.

Employee benefits include:

• Free parking and admission
  to all Virginia State Parks.
• Overnight stay discounts
  for DCR classified, retired, and wage staff (after six months of service):
  • Free camping
    outside the Memorial Day to Labor Day season for sites accommodating up to six people.
  • Free Sunday–Thursday camping(excluding the night before holidays) during the Memorial Day–Labor Day period.
  • 50% off cabins
    (up to three bedrooms) outside the Memorial Day–Labor Day season for up to 14 nights. Two-night minimum required. Bunkhouses, camping cabins, and yurts are included; one-night yurt stays receive a 25% discount.

Join us and make Virginia’s great outdoors part of your life —it’sone of the many ways we show our appreciation for the people who make DCR’s mission possible!