PT Floor Manager

Final date to receive applications: :02:29

Title:

PT Floor Manager Department:
Patron, Client, & Artist Experience

Reports to:

Senior Manager of House and Volunteer Services Starting Pay: $14/hr

Job Summary:

Provides excellent service to Kentucky Performing Arts patrons and instructive supervision to volunteers by executing essential duties personally or through effectively delegated supervision.

Essential Duties & Responsibilities:

Supports the mission, vision, and values of Kentucky Performing Arts while understanding and complying with company expectations, policies and procedures.

Plans work and executes tasks independently. Adapts well to changing priorities, deadlines, and directions with a positive and open mindset. Communicates clearly, consistently, respectfully, and collaboratively when communicating on behalf of KPA.Participates in all appropriate internal and external meetings, as well as professional development programs to maintain competency and increase acumen.

Effectively manages financial and physical resources to achieve the mission and goals of KPA.Continually works to improve supervisory skills.

Completes administrative tasks correctly and on time.

Listens and responds effectively to patron questions and feedback.

Resolves patron problems to the patron’s satisfaction within scope of resources available.

Complies with or oversees compliance with all emergency procedures of the Kentucky Center.

Performs a wide variety of tasks and changes focus quickly as demands change.

Oversees Front of House operations for a given area during assigned KPA events.

Seats patrons, enforces KPA rules, and identifies and solves problems as they occur.

Informs House Manager of the details of the event for inclusion in the House Report.

Carries out duties as assigned per event including, but not limited to:

Supervising a staff of volunteers.

Volunteer check-in and check-out.

Supervision of program stuffing and distribution.

Briefing of volunteers regarding performance/event information, placement, and emergency procedures.

Observing and responding to patron comments.

Provides emergency assistance to patrons as needed.

Provides written documentation of volunteer performance, incidents, etc. during assignment.

Being available to volunteers and patrons before, during and after performances to answer questions and assist as needed.

Acts as a liaison between renters and KPA staff during events in the absence of a House Manager or Senior Manager of House and Volunteer Services.

Assists the House Manager using established procedures during any emergency situation.

Attends monthly departmental staff meetings and mandatory KPA workshops and maintains regular established standards of communication with House Management office.

Understands, and is accountable to, all departmental standards, procedures and policies.

Accurately and completely fills out department forms in accordance with company policy.

May be required to train new House and Floor Managers as needed.

Assists the House Manager as requested during non-emergency situations.

Other duties that may be assigned by supervisor.

Essential Physical and

Other Responsibilities:

Must posses excellent skills in reading, writing and speaking English.

Ability to lift approximately (35-40) pounds unassisted using appropriate lifting techniques and/or devices.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The employee is frequently required to hear, sit, stand, and walk.

At times, employee will be required to carry, push, pull, climb, balance, stoop, kneel, crouch, crawl, reach, grasp, feel, use hand/eye/foot coordination, and use repetitive motions.

Must be able to effectively navigate the facility, both public and non-public spaces.

On occasion, events will be outdoors and exposure to the elements should be anticipated.

Loud noise should be anticipated at certain concerts/events.

Must be able to navigate all areas of the buildings, both public and non-public.

Education, License, and

Skills:

The employee must possess excellent oral and written communication skills and organizational skills.

Must be able to work with a diverse group of people and have the ability to work independently or as a team member.

Prior experience in audience services, customer services, retail, sales, hospitality services or client relations preferred.

Must attend KPA provided AED/CPR Certification classes, when courses are made available (every two years).Must have a High School Diploma or GED.Kentucky Performing Arts provides equal employment opportunities (EEO) to all employees and applicants for employment.