Hall of Music Event Tech 1 - Student Service

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Job Title: Hall of Music Student Event Technician I – Student Service

Division: Student Life

Department: Hall of Music

Compensation Hours/Week

$11.50/hour U010 Weekly average, approximately 10-20 hours per week based on event schedule.

Required hours may include days, evenings, weekends, overnight hours and holidays

Employment Summary

The Division of Student Life is committed to making every experience at Purdue University a learning opportunity for students. Employment within our division provides you the opportunity to work with other great students and leaders. As part of your employment, we incorporate the Leadership and Professional Development Competencies and the Steps to Leaps Learning Pillars into your learning and performance management experience to ensure you are building the skills employers want.

Job Description

The primary role of the Student Stagehand/Front of House Staff position is assisting in set up, tear down, and restore of events and/or scanning tickets and assisting guests with finding their seats. The goal of this position is to give students valuable real-world experience in a live event production environment and front of house experience. The Student Stagehand/Front of House Staff position should work 10-20 hours per week during the current semester.

Those hours may be worked in any combination, at the discretion of the direct supervisor. The Student Stagehand/Front of House Staff position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.

Prerequisite(s)

The ideal candidate will be knowledgeable in live event production and/or front of house tasks.

Qualifications

• Previous work experience within live event production and/or front of house preferred
• Strong interpersonal and communication skills, both verbal and written
• Flexible and dependable with a strong attention to detail
• Problem solving, logic and reasoning skills
• Customer service oriented
• Ability to multi-task and work within deadlines
• Ability to work independently and with a team
• Be timely and organized

Position Responsibilities

• Maintain high standard of organization and cleanliness throughout the facility
• Maintain safety and risk management standards of the department
• Perform daily upkeep of supplies throughout the facility
• Exhibit friendliness, diplomacy, and tact in responding to customers
• Handle emergency situations and prioritize responsibilities while continuing to provide the highest level of customer service
• Maintain confidentiality and exhibit professional conduct when handling sensitive information
• Serve and participate on committees within the division to provide feedback from a student lens
• Present ideas to division senior leadership as identified
• Responsible for all scheduled shifts (based on class/exam schedules for the semester)
• Must attend all scheduled staff meetings to gain and/or share pertinent information
• Other duties as assigned

Transferable Skill Development:

Students employed in this role will develop and demonstrate a number of transferable skills essential for future employment success and be reviewed on these skills in their performance evaluation.

Communication (Verbal, Written, Non-Verbal, Listen & Observe, Summarize & Distill Information)

• Demonstrate professional verbal communication in all interactions
• Demonstrate enthusiasm
  ; engage and connect with customers to promote excellent customer experience
• Verbally communicates to staff on situations that may arise due to problems
• Written communication to complete accurate food usage records and food temperatures according to established procedures

Ways of Thinking (Systems Thinking & Planning, Reflective & Analytical Reasoning, Idea Generation, Decision Making, Problem Solving,…