Enrollment Representative, Seasonal

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We're creating a better way - one that's transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life-changing, quality care they deserve.

Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.

We are seeking a detail-oriented and customer focused Employer Enrollment Representative to join our team. In this role, you will monitor a shared inbox, process employer group and employee benefit requests, and complete enrollment related tasks through various online systems and portals. The ideal candidate is organized, has strong written communication skills, pays close attention to detail, and can quickly learn new systems and processes.

This is a seasonal role scheduled to end 03/31/2027

• Monitor and manage a shared inbox, reviewing and responding to requests from employer groups.
• Process requests such as employee terminations, adding or cancelling coverage, and other benefit changes.
• Determine whether requests can be handled directly or need to be routed to another department.
• Complete enrollment and benefit-related tasks through various online portals and systems.
• Send and manage recertifications and maintain accurate documentation.
• Review detailed paperwork and information while following specific procedures and carrier requirements.
• Assist existing team members while learning processes, systems, and responsibilities.
• Demonstrate eHealth's values in your behaviors, practices, and decisions.

• You have a high school diploma or GED; an associate degree or college coursework is preferred.
• You have 1-2 years of experience in health plan enrollment, healthcare administration, insurance operations, or a related field.
• You have experience working with enrollment or health insurance systems.
• You are highly detail-oriented with a strong focus on accuracy and data integrity.
• You are comfortable handling confidential and sensitive member information with discretion.
• You are proficient in Microsoft Office, including Excel, Outlook, and Word.
• Sales force experience is a plus but not required.
• You have a working knowledge of Medicare and/or ACA enrollment guidelines preferred.
• You are organized, resourceful, and able to manage multiple priorities in a fast-paced environment.

• Paid training
• Ongoing support and resources
• Medical benefits after 90 days of employment
• Cell phone and internet reimbursement
• - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth's total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees' personal and professional wellness.
  
  For more information on our total rewards offerings, please visit our career site.
• - Hourly Pay Rate
  -20.50 USD Hourly

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance.

Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat.

When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need.

Anyone in need of access to health coverage has an ally in eHealth.