LN Concerts, Client Services Director

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

VIP Nation is looking for a highly motivated and organized individual to be a critical part of the client service team in the organization. This individual will be a self-starter and leader, guiding team members on the road to meet and exceed expectations of artist and clients.

• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Liaise with agents and managers for all details of the VIP program
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution:
  Works with ticketing for package set up on TM/VIPN/Venue Platforms, oversees ticket releases Works with project manager/fulfillment for merchandise creation and design ideas
• Hires touring staff, submits payroll for each tour
• Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Oversee fan communication
• Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
• Submits décor, ambience and merchandise deck ideas for approval with management
• Oversees daily rep expenses for proper budgeting
• Evaluate customer service solutions and practices
• Able to manage multiple clients at once in fast paced environment
• Reviews and submits invoices for payment
• Reviews settlements with finance

• 5-10 years of touring, event and/or artist management experience
• Experience managing Live Event Operations; experience in VIP package fulfillment and operations a plus
• Excellent budgeting and project management skills
• Strong reporting and analysis skills as well as overseeing large-scale budgets
• Experience pitching, discussing and executing sales proposals
• Superior communication skills and experience with crisis management
• Proficiency in merchandising and production planning
• Must have valid passport and be available for domestic and international travel

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF:
  Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY:
  New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER:
  Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS:
  Volunteer time off, crowdfunding match

We aspire to build teams that reflect and support the fans and artists we serve.

Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events.

As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment…