Bench Lead Technician Supervisor

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Full Time Fort Hall, , US

5 days ago Requisition

Salary Range: $20.33 To $28.46 Hourly

Gaming Machine Bench Lead Technician Supervisor

Gaming Machine

Gaming Machine Director

Key

NE09

Non-Exempt

Oversees and coordinates the daily activities of the technical staff within the Gaming Machine department. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Supervises the operation of all gaming machines and daily activities of Bench Technician staff in assigned area; communicates with Manager regarding guest and/or employee concerns.
• Coordinates daily employee assignments, employee break schedules, and staffing levels.
• Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
• Verifies machine payouts as required per standard operating procedures.
• Meets revenue goals by ensuring all gaming machines are in working order.
• Troubleshoots and repairs all types of Gaming Machine machines internal components and employed equipment to the component level.
• Assists in connecting wires used for data and progressive systems and programming the super-controller to display the correct amounts.
• Maintains a working library of all technical manuals and customer notices issued by venders to ensure compliance.
• Maintains a working stock of spare parts to minimize equipment downtime due to equipment failure.
• Manages the repair, overhaul, and proper preventative maintenance of all Gaming Machine machines to ensure optimal operation.
• Oversees floor maintenance and repair.
• Supervises and delegates the initial setup of new Gaming Machine machines.
• Coordinates the break down, relocation, and re-setup of machines and pedestals to be relocated.
• Brings disputes and unusual customer activities to the attention of the department operations as necessary and Gaming Machine Department Management.
• Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
• Hosts regular staff meetings to ensure communication among personnel regarding departmental activities.
• Helps to ensure departmental staffing is maintained within budgetary requirements.
• Assists in achieving the financial objectives of the department by monitoring the departmental budget.
• Conducts evaluations of departmental services and works with staff to take appropriate steps to improve performance and/or customer service levels.
• Ensures the efficiency of Gaming Machine operations and maximum level of service is achieved through a culture of teamwork and consistency.
• Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
• Promotes all departmental and property-wide promotions.
• Complies with all property and department policies and procedures.
• Maintains a professional, organizational, and community reputation.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Department organization, functions, objectives, policies and procedures.
• Basic arithmetic and record keeping procedures.
• Budget tracking and compliance.
• Mechanical functions and play aspects of gaming machines, procedures, and casino floor operations.
• Gaming machines and electronic data system hardware.
• Basic manual hand tool and repair methods.
• Electronically mechanical troubleshooting methods and techniques; voltmeter usage and troubleshooting wires as related to slot machines.
• Modern office functions, procedures, and equipment.

Skill in:

• Office software and industry-related applications.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Operating various word-processing, spreadsheets,…