Slot Technician

DescriptionLITTLE CREEK CASINO RESORT VISION AND MISSION EXPECTATIONS:

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

The Slot Technician troubleshoots and provides maintenance of all gaming equipment components for Electronic Games, Keno and Bingo networks and associated assemblies.

• Identify and troubleshoot technical issues with electronic gaming machines.
• Replace faulty components and parts to repair machines and ensure minimal downtime.

• Assist in setting up and configuring new electronic gaming machines.
• Install and update software, including game themes and promotional content.
• Ensure machines are configured to meet regulatory requirements.

• Install, repair, and maintain peripheral devices associated with gaming.
• Work on other gaming equipment such as Keno, Bingo, ETGs, & Sports book

• Enter secure rooms to export reports from different systems with varying applications.
• Administer user accounts for different applications, including Active Directory

• Provide excellent customer service to internal and external customers.
• Assist attendants with machine operation and routine functions.

• Follow all gaming regulations, including reporting any irregularities to regulators.
• Keep accurate records of machine maintenance, repairs, and activities.

• Conduct preventive maintenance on a regular schedule to avoid machine breakdowns.
• Clean and inspect slot machines for signs of wear and tear, replacing worn components.

• Maintain an inventory of machine parts and supplies.
• Order and restock spare parts and consumables as necessary.

• Collaborate with other slot technicians and casino staff to ensure a smooth gaming operation.
• Participate in training sessions to stay updated on the latest industry trends and technologies.

Performs all duties of Level I, plus

• Perform advanced troubleshooting and repair of electronic gaming machines.
• Conduct preventative maintenance on a regular basis to minimize machine downtime.
• Oversee the replacement of complex machine components and parts.

• Assist in setting up and configuring new electronic gaming machines.
• Program and update software for game themes, promotional content, and compliance.
• Ensure machines are correctly configured to meet regulatory requirements.

• Install, repair, and maintain peripheral devices associated with gaming.
• Work on other gaming equipment such as Keno, Bingo, ETGs, & Sports book

• Enter secure rooms to export reports from different systems with varying applications.
• Administer user accounts for different applications, including Active Directory

• Provide exceptional customer service by promptly addressing internal customer inquiries.
• Train and mentor Slot Technician I personnel in machine operation and customer interaction.

• Ensure strict adherence to gaming regulations and promptly report any non-compliance or irregularities to the appropriate authorities.
• Maintain comprehensive records of machine maintenance, repairs, and compliance-related activities.

• Conduct preventive maintenance on a regular schedule to avoid machine breakdowns.
• Clean and inspect slot machines for signs of wear and tear, replacing worn components.

• Manage an inventory of machine parts and supplies.
• Order and restock spare parts and consumables, maintaining accurate records.

• Provide technical support to Slot Technician I staff and other casino personnel in diagnosing and resolving complex machine issues.
• Collaborate with machine manufacturers or vendors for advanced technical…