Elevator Operator

About the Role:

Are you a customer service enthusiast with a knack for operational excellence and a commitment to safety?

Where you'll be the welcoming face for all facility visitors and an essential part of our building operations team. This dynamic role involves not only the safe and efficient transport of passengers and freight but also includes critical security protocols, material handling, and proactive equipment inspections. If you have experience with heavy material handling, a fundamental understanding of elevator systems, and thrive in a fast-paced environment where your attention to detail and friendly demeanor make a real impact, we encourage you to apply!

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

• First point of contact for all those entering an elevator at the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by greeting everyone in a professional manner.
• Operate manual or automatic elevators to transport passengers and freight to designated floors
• Monitor elevator usage to ensure capacity loads are never exceeded. Mange weight distribution in the elevators to prevent mechanical strain
• Identify and report any mechanical malfunctions, unusual sounds, or leveling issues
• Perform daily pre-shift inspections of the elevator cabin, doors, control panels and clean tracks
• Handle freight and materials. Load and unload heavy materials, machinery or oversized pallet jack and dollies
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• High School Diploma or GED with up to 2 years of job-related experience.
• Experience in heavy material handling required
• Fundamental understanding of elevator components, cable systems and hydraulic lifts required
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Physical stamina to stand for long periods of time and the strength to lift and maneuver heavy items throughout the shift
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!

• Benefits start 1st of the month:
  Medical, dental vision, PTO, 401k, paid holidays and more...
• Internal advancement available after 6-month mark
• Work/Life Balance: 40-45 hours a week

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.