Call Center Operator

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Full Time 37.5 Garden City, NY, US

6 days ago Requisition

Salary Range: $19.00 To $23.00 Hourly

About Us: New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation’s most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.

Job Summary: New York Plastic Surgical Group is seeking a professional and patient-focused Call Center Phone Operator to manage high-volume inbound calls, schedule appointments, and provide exceptional customer service. The ideal candidate is organized, detail-oriented, and able to communicate effectively while supporting patients in a fast-paced medical environment.

Required Experience:

• Minimum of 2 years of experience in a call center, medical office, healthcare setting, or similar patient-facing environment.
• Strong customer service skills with the ability to provide a professional and positive patient experience.
• Working knowledge of medical terminology and general healthcare workflows.
• Strong verbal and written communication skills .
• Ability to manage a high volume of calls while maintaining accuracy, professionalism, and attention to detail.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Experience using practice management or electronic health record systems;
  Nex Tech experience is strongly preferred.
• Familiarity with patient demographics, insurance information, and eligibility verification.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Bilingual Spanish-speaking skills are preferred but not required.

Key Responsibilities:

• Answer and manage incoming patient calls promptly, professionally, and in accordance with established service standards.
• Schedule, reschedule, and coordinate patient appointments across providers and locations.
• Accurately document patient messages and route calls or requests to the appropriate department or team member.
• Maintain current knowledge of provider schedules, office locations, services, and appointment requirements.
• Verify and update patient demographic and insurance information and complete eligibility checks as needed.
• Provide patients with clear information regarding appointment preparation, required documentation, office policies, and general scheduling questions.
• Monitor and respond to department emails and patient communications throughout the workday.
• Assist with phone system operations, including after-hours and on-call coverage when required.
• Participate in department meetings, training sessions, and other initiatives designed to support operational efficiency and patient service.
• Assist with the training and onboarding of new team members as needed.
• Maintain patient confidentiality and adhere to HIPAA, privacy, and organizational policies.
• Perform additional duties and responsibilities assigned by management.

Core Competencies:

• Provides courteous, responsive, and patient-centered service.
• Remains professional and solution-oriented when handling difficult or sensitive interactions.

Communication

• Communicates clearly and professionally with patients, providers, and colleagues.
• Demonstrates active listening and ensures information is documented and communicated accurately.

Organization & Accuracy

• Maintains attention to detail while managing multiple calls, appointments, and administrative responsibilities.
• Prioritizes tasks effectively in a high-volume environment.

Teamwork

• Collaborates effectively with colleagues and other departments.
• Supports team goals and contributes to a respectful and productive work environment.

Professionalism

• Demonstrates reliability, adaptability, sound judgment, and accountability.
• Maintains appropriate professional standards when interacting with patients and colleagues.

Education Requirement:

• High School Diploma or GED (Required)
• College…