Event Manager

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Full Time Professional Birmingham, AL, US

4 days ago Requisition

ABOUT THE BJCC

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, the Coca Cola Amphitheater, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more.

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Summary/Objective
The Event Manager is responsible for planning, organizing, executing, and managing assigned events within the Birmingham Jefferson Convention Complex, to include but not limited to coordinating logistical requirements of events, event documents, and operational needs of the client. Resolves complaints and/or disputes involving clients and operating departments within context of facility rules and regulations. Event Managers will facilitate BJCC events to ensure clients and guests have an exceptional successful event.

Demonstrates understanding and full performance ability in each of the following:

• Demonstrates an ability to coordinate and liaison with customers and team members to ensure an exceptional event experience.
• Represents the facility to coordinate activities of the operating departments with the client and client’s suppliers.
• Acts as the primary on-site facility contact with the client; coordinates and directs operational team members to provide necessary services and equipment to implement client requirements and changes in accordance with BJCC policies; monitors event work orders.
• Initiates, directs and participates in pre-event planning meetings with clients operating departments, reviews event history file information.
• Ensures event floor plans adhere to all fire codes and occupancy codes through coordination with the Birmingham Fire Prevention Office.
• Ability to produce event financial estimates and ensure fee deposit schedules are met.
• Demonstrates ability to produce event financial settlement for show or event per the contractual outline of terms.
• Serves as Manager on Duty for events as necessary, including crowd management duties in other complex facilities for large scale events.
• Serves as a key participant in crowd management of the event related to patron safety and emergency plans as liaison to event promoter in emergency and critical incidents.
• Conducts post-event meetings with the client and operating department to review and discuss services provided.
• Establish and maintain relationships and works constructively and cooperatively with BJCC internal and external partners.
• Proficient conflict resolution skills resolving onsite complaints and disputes within the context of facility policies and procedures and the contract with the client.
• Reviews contracts and operational schedules to ensure the information is correct including dates, times, facilities, and equipment indicated.
• Ability to provide event outlines, drawings, and instructions to clients, client suppliers, and operating departments based on evaluation of event complexity and other characteristics, and evaluation of facility capabilities, regulations, policies, and other circumstances.
• Expertly monitors event requirements as they relate to other scheduled events, activities, and requirements to coordinate with operating department to avoid event conflicts.
• When event conflict arises, the incumbent will work with internal team members and clients to develop and make recommendations to the Director to resolve the conflict in the best interest of the clients and facility.
• Review client’s proposed event operation plan, including floor plans. Recommend to the client changes determine to be in the best interest of the client and facility. Direct changes required by facility policies, procedures, and regulations, or by limitations of the facility or operating departments.
• Demonstrates ability to meet deadlines, define, measure, and evaluate operational results. Prioritizes and sets deadlines for one’s own work and the work of team members. To ensure a successful event.
• Monitor event progress in…