Guest Transit Host- Dollywood Theme Park - Part Time Seasonal

Guest Transit Host
- Dollywood Theme Park - Part Time Seasonal

Job Category: Guest Services

Requisition Number: GUEST
010891

• Posted :
  September 10, 2026
• Part-Time
• Rate : $14 USD per hour

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The Guest Transit Host position is defined by various positions to include Tram Driver, Conductor and Crowd Control. The Guest Transit Host is responsible for all aspects of assigned areas, to include safety, friendliness, cleanliness and line speed.

Summary of Essential Functions and Responsibilities

• Greets Guests and initiates friendly interaction. Provides Guest excellence, which exceeds expectations
• Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Effectively performs in the role of Tram Conductor to include (but not limited to):
  • Visually observes trailing cars on multi-unit conveyances for potential safety hazards
  • Visually observes Guest actions during operation to prevent safety hazards
  • Communicates calmly, clearly and professionally with Tram Conductor/Lot Attendants
  • Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
• Completes daily written reports and turn in any necessary paperwork to Parking PIC
• Works each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• Minimum of 18 years of age is required when/as:
  • Any activity with use of a motor vehicle to include trams and shuttles
• Basic computer skills
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, or holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
• Able to…