Dock Representative

White Pass & Yukon Route, a successful, historic company engaged in rail, tourism and port operations, based in Skagway, Alaska, has an opening for a Dock Representative. This is a full-time, seasonal position. The position will be available early May to late September.

• Greet cruise ship guests on the pier in a friendly and approachable way
• Work directly with cruise line shore excursion personnel regarding train product sales
• Serve as a liaison between onboard train personnel and passengers when loading the train
• Field and answer questions from guests in a helpful and courteous manner
• Count tickets and settle for daily sales with cruise ship personnel
• Assist with loading/unloading up to 600 passengers in a safe and timely manner
• Directing cruise ship passengers on pier to proper tour location
• Perform crossing guard duties as needed
• Educate guests on the various WP&YR tour options while providing an opportunity to further pier sidesales

• Enthusiasm for the Skagway and the White Pass Product
• Applicants should be friendly, reliable and enjoy working in a team setting
• Willingness to work a flexible schedule
• A positive attitude andexcellent teamwork skills
• Strong public speaking skills – ability to communicate important information to the public and to coworkers
• Customer service experience a must
• Knowledge of Skagway and all tours that combine with the train
• First Aid & CPR certification (company will offer course)
• We are actively seeking candidates who can speak other languages fluently, in particular Spanish and Japanese, however any foreign language skills are a plus.
• Must be able to stand for long periods of time and work outdoors in the elements
• Valid Driver’s License Required