Nutrition Benefits Specialist II

Nutrition Benefits Specialist II - 32516

Ada, OK | Health | Full Time

Posted yesterday | Apply before October 11, 2026

We are currently looking for aFull Time Nutrition Benefits Specialist IIto join our Nutritional Services Summer EBT Team team located at the Ada WIC Clinic working8:00AM-5:00PM - Mo Tu We Th Fr.

Summary: Receives, reviews, and processes Electronic Benefit Transfer (EBT) applications with accuracy and efficiency, ensuring compliance with tribal regulations. Provides guidance to applicants throughout the process, verifies eligibility documentation, and maintains accurate records to support timely benefit issuance.

• Collaborates with EBT team to assist in the execution of delivery of EBT benefits to the eligible households
• Understands EBT program, the relationship with the USDA and the guidelines set forth for the current year
• Completes EBT card benefit issuance activities and performs mailing of benefits to participant households
• Provides follow-up contact with eligible households who have not redeemed EBT benefits, prior to the end of each benefit cycle
• Performs outreach and provide program information to local community organizations and schools
• Processes applications, generate list for school verification, determine eligibility, and update applications in the database system
• Maintains a worksheet containing contact information with school districts
• Works with school districts to collect missing participant data from applications
• Explains verification method to school staff for participant free and reduced status
• Enters data and maintains Summer EBT database of approximately 150,000 students
• Answers participant questions via telephone, email, and two-way messaging regarding use of their benefits and perform troubleshooting of participant redemption issues including EBT card troubleshooting, EBT card replacement, benefit balances, and setting up a PIN
• Completes data entry of application information for people wishing to apply over the phone
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Must be self-motivated
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Define problems, collect data and establish facts
• Works well within a team
• Ability to plan, organize and follow through on assignments
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Writes effective communications with team, departments, guests and management

• Intermediate skill using Excel for multiple purposes
• Skills in utilizing various software for multiple purposes

• 3 years directly related…