WEBTOON Creator Operations Strategist Service&Business WEBTOON Entertainment Inc El Segundo, California | Los

Full time

WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Disney+, Crunchyroll, and other screens around the world, and the company’s content partners include The Walt Disney Company, HYBE, and DC Comics, among many others.

As a Creator Operations Strategist, you will support WEBTOON’s efforts to grow, and manage relationships with its creator community who have partnerships with our external business. Reporting to the Director, Creator Management, you will manage an assigned portfolio of creators while also supporting broader initiatives that strengthen the creator experience and help scale the Creator Management function.

This is a hands-on, high-impact role that blends creator relationship management, operations, data-driven strategy, and cross-functional collaboration. The ideal candidate has experience in the creator economy, digital media, entertainment, publishing, or a related industry, a strong understanding of creators and their business needs and a demonstrated ability to leverage technology and AI to work more efficiently and strategically.

• Manage an assigned portfolio of WEBTOON creators, serving as a trusted point of contact throughout their creator lifecycle.
• Build strong, long-term relationships by understanding creators’ individual goals, needs, challenges, and business priorities.
• Support creators through onboarding, ongoing relationship management, development opportunities, and offboarding.
• Proactively identify creator concerns, opportunities, and retention risks and coordinate with internal teams to address them.
• Help creators navigate opportunities across WEBTOON’s broader IP ecosystem, including entertainment, publishing, licensing, and merchandise.

• Own day-to-day operational processes that support creators and the broader Creator Management team.
• Coordinate creator communications, newsletters, surveys, office hours, training opportunities, and other creator-facing initiatives.
• Maintain accurate creator records, databases, workflows, and documentation across internal systems.
• Identify operational gaps and develop solutions that improve efficiency, consistency,and the overall creator experience.
• Use creator performance, engagement, retention, and other relevant metrics to identify trends, opportunities, and areas requiring attention.
• Support creator segmentation, prioritization, and performance frameworks, translating insights into actionable recommendations.

• Partner closely with Entertainment, Publishing, Consumer Goods, Content, Finance,Legal, Rights Management, Marketing, and other internal teams to support creator needs and opportunities.
• Facilitate clear communication and alignment between creators and internal stakeholders.
• Track ongoing creator opportunities and projects to ensure appropriate visibility,follow-up, and support.
• Represent Creator Management in cross-functional projects and initiatives where creator expertise and perspective are required.

• Leverage AI tools and emerging technologies to improve Creator Management workflows, research, communication, reporting, and operational efficiency.
• Identify opportunities to automate or streamline…