Executive Casino Host

DDC
- Waddell, AZ (White Tanks at San Lucy)

Shift Any

Starting Pay D.O.E.

Category Marketing & Public Relations

Employment Status Full-Time

Position Summary:

Under direct supervision of the Player Development Manager, is responsible for developing and delivering an environment that creates excitement for internal and external guests, promoting and coordinating programs, activities and special events to attract mid-level and high limit guests, as well as develop and establish relationships with guests and encourage property loyalty, repeat visits, all while exhibiting the Tohono O’odham Gaming Enterprises (TOGE) Core Values of delivering outstanding guest service and guest satisfaction.

Responsible for building and maintaining strong relationships with guests, thereby increasing gaming revenue.

Essential Duties & Responsibilities:

• Focuses on the development and retention of top level high limit guests.
• Oversees and leads to obtain a smooth functioning of Players Development.
• Assists in hiring, termination, and discipline of Player Development team members.
• Assists with the planning and budget preparation for the department.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
• Oversees the tracking, analysis, and management of wins and losses to determine “comp- worth” and reinvestment values.
• Develops Slot and Table Game player relationships to minimize player defection, which directly affects the re-acquisition rate of the casino, therefore influencing the overall profitability of the entire organization, utilizing player tracking systems to analyze player profitability.
• Responsible for generating casino revenue through development of Very Important Person (VIP) accounts.
• Enrolls new potential VIP level guests into the player tracking system using appropriate procedures.
• Oversees the generation and analysis of player evaluation reports and maintains player profiles to make cost effective complimentary and amenity decisions.
• Assists casino staff in a professional manner in order to foster and promote a cooperative and harmonious work environment.
• Maintains the strictest confidence of any all confidential and property information.
• Provides quality players with hospitality arrangements and complimentary items, including, but not limited to, food, lodging, retail, and concert/sport event tickets within the guidelines established by Management.
• Creates and analyzes player profitability as well as other benchmark reports to track and measure their individual productivity, as well as player re-investment values.
• Addresses and facilitates all challenging guest interactions and escalates mid to high end guest disputes to the Player Development Manager, and/ or Manager on Duty.
• Responds to guest complaints in a considerate, professional and positive manner.
• Ensures Casino Hosts circulate about the casino floor while interacting and communicating with both new and existing guests with focus on increasing the high worth database while building guest relationships and providing superior guest service.
• Develops, maintains and increases a detailed player list, thus building casino guest loyalty, increasing guest visits, maximizing player potential and ensuring guest satisfaction; using both verbal and written communication to establish a strong relationship with casino guests.
• Oversees the preparation of various reports as assigned by management, documenting all guest interactions, communications, and feedback to ensure all professional responsibilities and requirements have been satisfactorily achieved.
• Maintains a thorough knowledge of all property and community activities, promotions and special…