Branch Manager Unassigned

Base Salary Range

USD $23.19 - USD $30.15 /Hr.

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states.

With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit:

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Responsibilities and Essential Duties:

• Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.
• Manages the retention and maintenance of existing accounts, including lending and collecting, to achieve branch sales and delinquency targets/goals.
• Consistently and regularly coaches branch staff by providing actionable feedback in order to achieve branch goals, minimize turnover, and create a positive branch environment.
• Prepares and submits reports reflecting branch activity and growth as needed.
• Develops additional business by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
• Implements internal branch auditing procedures, which properly control all negotiable items and company records held within the branch.
• Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Exercises authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan.
• Promptly investigates and thoroughly works to resolve customer and employee inquiries and complaints.
• Attracts high-quality and diverse talent, coordinates and interviews prospective candidates, and makes recommendations to management for vacancies.
• Participates in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

Required Qualifications:

• Minimum of three (3) years of related experience in the Consumer Lending and/or Financial Services industry.
• Two (2) years of successful supervisory experience, or recent successful (within past three (3) years) completion of a lending training program (e.g., Mariner’s BMT program) or other closely aligned course of study. Additional, applicable years of experience may be substituted for supervisory experience.
• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Highly proficient in Microsoft Office or similar programs with knowledge of and the ability to learn financial…