Credit Solutions Advisor - Livermore

Job Summary

Bank of America is looking for an experienced Mortgage Lending Specialist to originate residential mortgage loans and provide a full spectrum of banking and lending products. The role is full‑time and based in a financial center.

• Originate First Mortgage and HELOC lending products in person or by telephone.
• Provide products such as Auto Loans, Credit Cards, and Core Banking products.
• Work to balance sales performance, operational risk, and client relationship care.
• Offer specialized and personalized service, providing advice and guidance through each stage of a client’s financial plan.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze clients’ financial needs and recommend financial services that best align with their priorities.
• Present potential home lending product solutions, assist in mortgage application, gather supporting documentation, and keep clients informed throughout the process via calls, email, and online messaging.
• Connect with clients through outreach, pipeline management, and consistent follow‑up to meet their needs.
• Respond to client requests and refer to appropriate internal partners based on client needs.
• Partner with financial center leaders, performance managers, and market leaders to provide guidance and coaching to associates about delivering an exceptional client experience.

• Minimum of 2 years of mortgage origination experience, or equivalent experience demonstrating ability to assess client needs, leadership, and consultative sales.
• Active listening skills and a proactive approach to client interaction.
• Professional, effective, and confident communication in person and over the phone.
• Critical thinker able to analyze financial and credit data and advise clients on product and pricing policies.
• Strong customer service skills with ability to manage the full client end‑to‑end experience and resolve problems.
• Strong written and verbal communication skills.
• Ability to handle ambiguity and adapt to changing circumstances.
• Dedicated, enthusiastic, driven, and performance‑oriented with a strong work ethic.
• Willingness to work weekends and/or extended hours as needed.
• Team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally.
• Ability to learn and understand technology.
• Demonstrates a commitment to professional ethics and compliance with all federal and state regulatory policies.

• Experience working in a financial center with goals met or exceeded.
• Knowledge in analyzing and comprehending complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Solid time‑management skills with ability to organize, prioritize, and perform multiple tasks simultaneously.
• Experience in a loan origination role in a retail environment and knowledge of Mortgage Products (Conventional, Jumbo, HELOC, Government).
• Understanding of structuring, processing, underwriting, and closing procedures.
• Strong computer skills, including MS applications and laptop technology.

• Shift: 1st shift (United States of America)
• Hours Per Week: 40
• Location:
  
  Livermore, CA (1848 Railroad Ave.)
• Minimum Education Requirement:
  High School Diploma / GED / Secondary School or equivalent
• Pay Range: $26.00 – $30.83 per hour, plus eligible for a formulaic incentive plan.
• Benefits:
  Eligible for benefit packages, including paid time off and resources to support employee wellness.

Federal Safe Act registration is required for this position. All employees must register with the federal registry system and remain in good standing. Failure to maintain Safe Act registration may result in disciplinary action up to and including termination.