Personal Banker - Whitesburg

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail banking organization, you will be based in Huntsville, Alabama, at the Whitesburg branch location.

Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing. Collaborate with ecosystem partners to grow customer share of wallet and position PNC solutions to drive new revenue and loyalty. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement.

Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. Educate customers on managing financial transactions using technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, while managing risk through adherence to policies and procedures and demonstrating sound judgment within established limits.

Participate in branch daily operations, ensuring they are completed efficiently and accurately. Demonstrate heightened scrutiny to identify and avoid loss and assess and effectively manage all risks associated with business objectives to support PNC's Enterprise Risk Management Framework.

Roles at this level typically require an associate’s degree or equivalent, related experience or product knowledge, and at least 3+ years of experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Preferred

Skills:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Education:

No Degree

Certifications:

No Required Certification(s)

Additional requirements:

Background checks will be conducted as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, full-time employees may receive medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance for employees and spouse/children, short- and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; and 15 to 25 vacation days each year, depending on career level and years of service.

If an accommodation is required to participate in the application process, please contact us via email at  or call  and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only as required to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the FINRA, which prohibit the hiring of individuals with certain criminal history.

California Residents:
Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices.