Personal Banker II - North Cincinnati

Retail Personal Banker II – North Cincinnati, Ohio

General Function
:
Selected candidates will transition to a Retail Personal Banker II after completing a 4‑8 week onboarding and education program that includes rotations in Operations and Sales & Service. The role is a sales position focused on relationship building, deposit, loan, fee‑based service promotion, and customer retention.

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
• Maintain in‑depth knowledge of retail consumer and small‑business products and recommend appropriate solutions.
• Proactively reach out to customers using CAMP and other marketing tools to set appointments for financial reviews.
• Cross‑sell to existing customers and engage in outside sales activities such as Membership Advantage presentations, business calls, and community events.
• Refer customers to partners in Mortgage, Small Business, Commercial and Investment when appropriate.
• Meet or exceed customer experience and individual/team production goals, contributing to year‑over‑year revenue growth measured by the Financial Center P&L.
• Provide guidance to Customer Service Representatives on sales and referral processes.
• Participate in consumer loan and bankcard processes from application through closing.
• Assist with opening/closing of the Financial Center or Bank Mart as directed.
• Follow all policies, procedures, and the Bancorp Code of Business Conduct, maintaining ethical behavior and confidentiality.

• College degree or equivalent work experience that provides transferable skills.
• Preferred experience in the financial industry.
• Comfortable with sales activities and cross‑selling to consumer households and small businesses.
• Ability to perform advanced math functions for credit and financial analysis.
• Professional presentation skills and strong verbal/written communication.
• Working knowledge of retail policies and procedures to apply sound judgment.
• Required S.A.F.E. Act registration via the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

• Normal office environment with long periods of computer screen use.
• Travel within the affiliate for training, and occasional out‑of‑area travel for classroom sessions.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Mason, Ohio 45040