Senior FP&A Manager, GTM

Pager Duty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time. Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

Pager Duty | Strategic Finance

About the Team

Strategic Finance provides the analytical rigor and data-driven insight that drives decisions across Pager Duty. The team's purpose is to help Pager Duty develop and achieve its short and long-term financial goals, and to inform, articulate, and shape the company's growth trajectory - from how we forecast the business to how we tell that story internally and externally.

Pager Duty is looking for a Senior Manager to serve as the primary finance business partner for our go-to-market organization. You will own the analytical backbone of how we plan, forecast, and measure our sales engine - this includes ARR and revenue forecasting, expense management, variance analysis and headcount planning.

This is a high-visibility role. Your work will directly inform CRO and CFO decision-making, quarterly guidance inputs, and board-level reporting. We are looking for someone who is highly analytical and strategic, and to move seamlessly between the granular details of a forecast model and the big-picture "so what" for leadership. We are actively building an AI-first finance function and expect this role to lead by example and modernize how work gets done.

• Act as a strategic partner to the sales leadership team. Leverage deep financial knowledge to provide expert guidance, actionable insights, and recommendations on financial strategy, investments, and resource allocation to support company growth.
• Own the GTM operating model. Build and maintain pipeline, retention and ARR forecasts; drive weekly forecast cadence with sales leadership and reconcile bottoms-up views against top-down targets. Pressure test gross and net retention assumptions through cohort analysis and renewal pipeline health. Translate ARR forecasts into revenue forecasts using a revenue waterfall.
• Drive annual planning cycles. Lead the sales finance workstream in annual planning and quarterly forecasting, including S&M expense-to-revenue targets, productivity assumptions, and scenario modeling.
• Own expense management. Provide variance analysis for the sales organization, highlighting risks and opportunities.
• Support Sales Compensation. Partner with Sales Operations, Revenue Operations and Accounting to manage headcount, capacity planning and commission design, aligning to the broader go-to-market strategy.
• Elevate tooling. Build durable, self-serve reporting (dashboards, models and AI-assisted workflows) that reduce manual cycles and raise the altitude of the team's work.
• Communicate at executive level. Prepare crisp analyses and materials for the CRO, CFO, CEO, and Board; translate complex data into clear decisions.

• 6–10+ years of progressive finance experience, with at least 3 years in FP&A or sales/GTM finance at a SaaS or subscription software…