Customer Service Representative

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is aTexas-based financial services company dedicated to helping families, businesses, and communities thrive. Throughitsprimary subsidiary, Cornerstone Capital Bank, the organizationoperatesa community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision, and Convictions statement,Cornerstone operates
17full-service banking locations across major Texas markets andmorethan 150mortgage offices nationwide.

The company has served nearly
700,000customersthrough its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members,Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.

We honor
God
by using our talents to make a
positive difference
in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

We are seeking a Banking Customer Service Representative to join our branch team! You'll be on the front lines of delivering exceptional service while working for an innovative community bank with commercial lending expertise, a national mortgage lending platform, and a digital deposit bank serving customers across more than 40 states.

As a Customer Service Representative, you'll play a key role in creating an outstanding customer experience by assisting with everyday banking transactions, opening new accounts, educating customers on financial products and digital banking services, and building lasting relationships. This role combines the responsibilities of both a Personal Banker and Teller, making it ideal for someone who enjoys variety, problem-solving, and helping customers achieve their financial goals.

• Deliver exceptional customer service by assisting clients in person and over the phone while creating a welcoming banking experience.
• Build relationships with customers by listening to their needs and identifying appropriate banking products and services.
• Open and maintain consumer deposit accounts, including checking, savings, money market, certificates of deposit, and other retail banking products.
• Recommend banking products and services, including consumer lending and deposit solutions, based on customers' financial goals.
• Assist customers with debit card maintenance, including instant issue card creation, replacements, PIN assistance, and troubleshooting.
• Educate customers on digital banking services, including online banking, mobile banking, and other self-service tools.
• Answer customer questions regarding accounts, products, services, and general banking inquiries.
• Process account maintenance requests, stop payments, account closures, and related documentation.
• Ensure compliance with all bank policies, procedures, and applicable banking regulations.
• Refer complex customer issues to appropriate team members while resolving routine requests independently.
• Process customer transactions accurately and efficiently.
• Balance teller drawer daily while maintaining established cash limits.
• Operate, maintain, and balance cash dispensing equipment and ATMs.
• Research and resolve routine transaction discrepancies.
• Assist with branch operational support and contribute to the overall success of the branch team.

Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications:

• Outstanding customer service skills with a genuine desire to help others.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask in a fast-paced environment…